Security Concierge (1 year temporary contract)

Bwalk; Ontario; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Security Concierge, where your role is vital in ensuring the safety and comfort of residents. This temporary position offers a unique opportunity to engage with the community while utilizing your customer service skills. You'll be responsible for conducting site patrols, assisting residents, and maintaining a visible presence to address any concerns. With a commitment to diversity and inclusion, this established firm values teamwork and social responsibility, making it a great place to grow your career. If you have a passion for service and community building, we want to hear from you!

Benefits

Flexible Medical and Dental

Fitness Reimbursement

Training Opportunities

Group RRSP Matching

Rental Discounts

Qualifications

• Must have a valid driver's license and vehicle.
• 2 years of customer service or security experience preferred.

Responsibilities

• Provide excellent customer service and ensure safety of residents.
• Conduct site visits and patrols, inspecting various areas.
• Complete daily reports and respond to customer interactions.

Skills

Customer Service

Problem-Solving

Communication Skills

Organizational Skills

Education

Security License

2 Years of Customer Service/Security Experience

Tools

Web-Based Programs

Tablets

Job description

Security Concierge (1 year temporary contract)

Edmonton, AB, Canada

Job Description

Posted Thursday, May 1, 2025 at 6:00 a.m.

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses in various sizes and amenities. We operate 33,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.

We value our Associates highly and offer competitive wages, profit-sharing, and benefits like flexible medical and dental, fitness reimbursement, training, group RRSP matching, rental discounts, and more!

We are seeking a Security Concierge to join our team. Using the latest technology, we ensure our Resident Members feel safe and secure. If you are quick-thinking and excel at customer service, we want to meet you!

*This is a 1-year temporary contract. Shifts are Tuesday through Saturday, 9 pm - 5:30 am. Candidates must be available for these hours.*

Responsibilities:

• Be a visible presence on site to ensure safety and comfort of residents
• Provide excellent customer service, including opening doors and assisting with bags
• Conduct site visits and patrols, inspecting walkways, stairs, water drainage, building numbers, vacant apartments, trees, sheds, gravel boxes, benches, maintenance areas, garbage bins, fire hydrants, lights, recreational areas, and entrances/exits
• Ensure all signage is visible and in good condition
• Inspect parking areas for damaged or abandoned vehicles, expired plates, or missing plates; monitor visitor parking and potholes
• Replace burnt-out lights as needed
• Perform garbage pickup, snow removal, and touch-up painting as required
• Perform phone check-ins with Customer Service
• Maintain a clean and recognizable uniform
• Complete daily reports and send them to the leader
• Record all customer interactions in the Tenant Memo field
• Respond to lockouts, noise complaints, and assist with on-call maintenance
• Perform other tasks as assigned by the leader

Must have a valid driver’s license and vehicle.

Experience and Educational Requirements:

• 2 years of customer service or security experience preferred
• Security license required

Technical Requirements:

• Experience with computers and web-based programs required
• Ability to learn new systems quickly
• Familiarity with tablets is an asset

Non-Technical Requirements:

• Strong commitment to customer service
• Dedication to community building
• Responsibility and follow-through skills
• Excellent listening and communication skills
• Problem-solving and decision-making abilities
• Organizational skills with multitasking ability
• Ability to handle confidential matters calmly and empathetically
• Ability to work independently and in a team
• Flexibility and adaptability
• High initiative and enthusiasm
• Physical ability to walk, stand, climb stairs, lift up to 10kg for up to eight hours

Interested applicants should submit a cover letter and resume. Only shortlisted candidates will be contacted. Employment is contingent on background checks, references, and physical testing if applicable.

Join us and help shape our communities! At Boardwalk, our core values of integrity, teamwork, customer service, and social responsibility guide us. We believe in happiness, community, and creating memorable experiences for our residents and associates.

We are committed to diversity, equity, and inclusion, welcoming individuals of all backgrounds and perspectives to our team.