Section Manager, Property Claims Operations (West Region)

Desjardins; Calgary; On-site; CAD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive salary and annual bonus

4 weeks of flexible vacation starting

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness -

Job summary

Desjardins is seeking a Section Manager, Property Claims Operations (West Region) to oversee a multi-functional property damage team across the Western region. You will leverage leadership, decision-making, and operational expertise to deepen local market knowledge, enhance customer experience, and ensure indemnity accuracy.

The role emphasizes delivering exceptional claims service, operational excellence, and high team performance.

Qualifications

• Bachelor’s degree in related field.
• 7+ years of experience including 2+ years in management.
• Property & Casualty Insurance experience.
• CIP designation completed or in progress.
• Excellent English proficiency.

Responsibilities

• Lead and develop high-performing property damage claims teams focused on service excellence and results.
• Review operational and claims performance metrics to identify trends, mitigate risks, and achieve business targets.
• Execute strategic action plans that support departmental goals, service standards, and organizational priorities.
• Champion a culture of change, inclusion, talent development, and employee engagement.
• Deliver business results through effective management of individual and team performance.
• Enhance member and client satisfaction by acting on customer feedback and improving the claims experience.
• Identify and implement process improvements that increase efficiency, quality, and consistency in property damage claims operations.

Skills

Leadership

Decision making

Team management

Customer focus

Communication

Education

Bachelor's degree in related field

CIP designation (completed or in progress)

Job description

As a Section Manager, Property Claims Operations (West Region), you will leverage your leadership, decision-making, and operational expertise to oversee a multi-functional property damage team servicing the Western region. Leveraging proximity to the regional market, you will deepen local expertise, enhance the customer experience, and ensure indemnity accuracy. You will be responsible for delivering exceptional claims service, ensuring operational excellence, developing a high-performing team, and supporting strategic business objectives while maintaining a strong focus on customer satisfaction. More specifically, you will be required to:

• Build and strengthen employees’ technical claims expertise while fostering accountability and decision-making confidence.
• Lead and develop high-performing property damage claims teams focused on service excellence and results.
• Review operational and claims performance metrics to identify trends, mitigate risks, and achieve business targets.
• Execute strategic action plans that support departmental goals, service standards, and organizational priorities.
• Champion a culture of change, inclusion, talent development, and employee engagement.
• Deliver business results through effective management of individual and team performance.
• Enhance member and client satisfaction by acting on customer feedback and improving the claims experience.
• Identify and implement process improvements that increase efficiency, quality, and consistency in property damage claims operations.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

What you bring to the table

• Bachelor’s degree in related field
• A minimum of seven years of experience, including two years of management experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Previous experience in a management, coaching, mentoring, or leadership role
• Property & Casualty Insurance experience
• Chartered Insurance Professional (CIP) designation (completed or in progress)
• Expert proficiency in English due to the nature of the duties or work tools or because the position involves interactions with English speaking partners, members and/or clients
• Advanced of INDEM
  Action oriented, Customer Focus, Decision quality, Develops talent, Differences, Drive results, Engagement

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We’re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there’s something we can do to help make the recruitment process or the job you’re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Management (FG)