Second Year Parts Apprentice - Mildred Lake

Finning; Fort McMurray; On-site; CAD 40,000 - 50,000; Full time

Job summary

Finning is seeking a Second Year Parts Apprentice in Fort McMurray to coordinate parts for maintenance and customer service, utilizing strong communication and problem-solving skills. This role emphasizes maintaining relationships and navigating technology-related support in a diverse and inclusive environment.

Qualifications

• Completed first year of Parts Apprentice program.
• Experience in parts, warehouse, counter sales.
• Computer literacy with applicable software knowledge.

Responsibilities

• Coordinate parts for customer equipment maintenance.
• Quote and place orders, ensuring accurate delivery.
• Engage actively in the safety culture and training.

Skills

Customer service

Communication

Problem solving

Education

Second Year Parts Apprentice

Tools

SIS

SIMSi

Lawson M3

MS Office

Job description

• Parts Coordination related to customer equipment maintenance and repair, for both the shop and field.
• This position will be responsible for conducting follow-ups on quotes based on previous customer inquiries.
• Ensure accurate required-by dates are entered into the software system and offer various freight options to customers based on their requests
• Discuss CAT card financing options and guide customers on managing their accounts from any device.
• Consistency in communicating estimated delivery dates to the service operations team.
• Active engagement in the Finning safety culture and completion of Pre task assessments where required.
• Promote part.cat.com and assist customers in navigating the site.
• This position will be responsible for quoting, placing orders, and establishing supply chain linkages for both customer and internal service orders.
• Ability to discuss current promotions and employ a solution-based sales approach to offer tailored products to each customer.
• Communicate shipping options and freight estimates to the Service Operations team.
• Follow up on requests from the service team and remain accountable until the transaction is complete.
• General housekeeping – A place for everything and everything in its place.
• Attend all Teams meetings, micro learnings, and trainings requested by the Regional Parts Manager.
• Participate in parts related special projects and assignments
• Participate in call quality and performance initiatives as required

Qualifications :

• Second Year Parts Apprentice (completed first year) coupled with previous parts, warehouse, front counter, sales experience and Caterpillar product knowledge
• A high performance, positive attitude and the ability to build and maintain respectful working relationships
• Clearly demonstrate enthusiasm about their work and must be able to function effectively and purposefully in a dynamic environment
• Ability to deal with difficult situations and potentially unhappy customers
• Capable of working with minimal supervision
• Computer literacy with applicable software knowledge along with shop parts experience
• Experience with SIS, SIMSi, Lawson M3, and the MS Office Package will be considered assets
• Industry experience in the following areas would be considered strong assets to a successful candidacy : mining, heavy construction and technology products.
• Please note that any future shift changes that may occur will be made in accordance with the terms and conditions of the Collective Agreement.
• Candidate selection will be in compliance with the terms of the current collective agreement

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and / or mental or physical disabilities.Furthermore, Finning is committed to collaborating with and providing reasonable accommodations / adjustments to individuals with disabilities. If you require an adjustment / accommodation at any point during the recruitment process, please inform your recruiter.

Create a job alert for this search

Second Year Parts Apprentice - Mildred Lake • Fort McMurray, AB, CA