Seasonal Team Lead, Mapleview Shopping Centre

Saje Natural Wellness; Burlington; On-site; CAD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a Retail Seasonal Team Lead who will play a pivotal role in connecting customers with the healing power of plants. This position is perfect for those passionate about wellness and eager to provide exceptional service while driving business results. You will be part of a supportive team, delivering the Saje Experience through product education and personalized recommendations. This role offers an opportunity to grow within a purpose-driven organization that values collaboration and innovation. Join a community where your contributions will make a real impact on customers' lives and your career.

Benefits

Paid sick days

Generous product discount

Onboarding plan

Employee Assistance Program

Paid time off

Qualifications

• Passionate about wellness and the healing power of plants.
• Ability to connect with customers and provide tailored recommendations.

Responsibilities

• Deliver exceptional customer service and guide wellness journeys.
• Drive commercial goals and achieve key performance indicators.
• Inspire team members through coaching and embody core values.

Skills

Customer Service

Empathy

Active Listening

Team Collaboration

Product Knowledge

Job description

Overview:

At Saje Natural Wellness, we're nature's original farmacy, blending the superpower of plants so you can remedy real life, naturally. And like nature, we're continually growing! As we continue to build our team, we're seeking talented people to join us: in our stores, support offices, and distribution centres. We are a purpose-driven, people-first organization where collaboration, innovation and entrepreneurial mindsets thrive.

We look for individuals who have drive and warmth, agility and passion, and keep customer experience at the centre of everything they do.

At Saje, you’ll connect with a dynamic community and make a positive impact. Join our team and grow your career at Saje, alongside the most talented, hard working, and kind-hearted people out there.

The impact you'll make:

Reporting to the Store Manager, Retail Seasonal Team Leads drive our mission first-hand with our customers: you connect people to the healing power of plants so they can live their life to the fullest, naturally.

To do this, you'll deliver the Saje Experience to each and every customer, guiding their wellness journey through product demos, deep education and tailored recommendations.

All Saje Team Members are responsible for contributing to Saje's culture and maintaining a positive work environment for themselves and their peers.

What you'll do:

Store Experience

• Authentically connect with customers and deliver consistent and exceptional service following the standards of our sales model, the Saje experience.
• GPOP (Get Product On People) to demonstrate our product, both inside and outside of the store, to drive awareness and understanding of Saje.
• Educate on our products and on 100% natural wellness, to make wellness easy, accessible, and inclusive for all.
• Make bold recommendations to support the wellness needs of our customers, building baskets to create and expand on health habits centered on our products.
• Contribute to a team environment where all Team Members consistently experience a sense of belonging and inclusion.

Business Ownership

• Be accountable to your part in driving the commercial goals of your store and our business, and work as a team to achieve and exceed performance targets.
• Generate business results and achieve key KPIs including revenue and comp growth goals, AVS, IPT, traffic, conversion, and loyalty program growth.
• Ensure Team Members are equipped with the product knowledge they need to make intentional recommendations for Community Members.
• Uphold presentation standards and assess and action merchandising opportunities in order to elevate the in-store experience.
• Take a proactive and innovative approach to growing the business through community outreach.

People & Leadership

• Inspire and uplift your team through coaching, collaboration, and by embodying our core values.
• Complete tasks as assigned by the Store Manager, including visual merchandising, operations, and development.

We'd love to hear from you if:

• You are passionate about your own wellness journey and believe in the superpower of plants.
• You are excited to connect with Community Members by showing empathy and active listening through thoughtful recommendations of our products to remedy real life.
• You are eager to guide a Community Member's wellness journey by leading them through the store.
• You are energized by working on a team in a supportive wellness-driven environment.
• You are comfortable working in a scented environment, testing and demonstrating our products.
• You are able to have a flexible work schedule and work days, evenings, weekends and holidays.

Why Saje?

At Saje, we understand that joining a team is an important decision to make. Base pay is dependent on market location and may vary depending on job-related knowledge, skills, experience, and internal equity.

In addition to your base rate, we offer:

• Paid sick days
• Generous product discount
• Onboarding plan to ensure you’re set up for success
• Employee Assistance Program - 24/7 support, resources, and information available to you and your family
• Paid time off to ensure you're resting & recharging

Note: Incentive programs have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

Join our team!

If this opportunity sounds like you, please apply in the link below. Not sure you're 100% the right fit? We encourage you to apply even if you don't have all of the listed qualifications. We offer a thorough onboarding experience to set you up for success, learning and development support, and help you to integrate seamlessly.

Saje provides equal employment opportunity to all employees and applicants, and believe the best teams are made up of diverse perspectives and people. We offer reasonable accommodations to candidates with disabilities throughout the recruitment process and will work with you to ensure you are supported while working at Saje.