Assistant Manager (CAN) - Mapleview Centre

The Body Shop; Burlington; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading personal care retailer seeks an inspirational leader to partner with the Shop Manager in driving team performance and enhancing customer experience. This role focuses on delivering strong sales results while fostering an engaging, inclusive store environment. Candidates should have proven leadership skills and a passion for customer service, particularly in the beauty market.

Benefits

50% discount on regular products

Paid volunteer days

Comprehensive onboarding

Training hours for team members

Freebies for new product launches

Opportunities to grow within the brand

Qualifications

• Experience in a customer facing role and people leadership.
• Proven ability to meet sales & performance targets.
• Comfortable with using KPIs for decision making.

Responsibilities

• Drive customer engagement and sales performance.
• Lead an engaged team to deliver retail excellence.
• Manage stock and monitor sales performance.

Skills

Leadership

Customer Engagement

Problem Solving

Communication

Planning

Organizing

Data Analysis

Tools

Microsoft Office Suite

Job description

As an inspirational leader & activist, with enthusiasm for our brand and a strong connection to our purpose, you will partner with the Shop Manager to drive the store & your team to deliver retail excellence, strong sales results & an engaging customer experience.

More about the role

• Lead & work as part of a successful, engaged team to best meet the needs of our customers
• Help to shape a customer focused store experience by supporting the Shop Manager in leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life
• Problem solves effectively & proactively as much as possible using available resources
• Communicate effectively & act as a flexible & responsible role model to your team
• Ensure development of customer loyalty to further build The Body Shop brand
• Work with the Shop Manager to meet sales & performance targets
• Work with the Shop Manager to manage stock; monitor & manage change
• Use the data (KPI’s) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance
• Identify & attract high potential candidates & develop current team members to succeed in their goals
• Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products

What we look for

• Experience in a customer facing role, people leadership & team development
• Ability to meet sales & performance targets with outstanding planning & organizing skills
• Ability to work collaboratively within a feedback culture
• Experience using data (KPI’s) to make sound business decisions preferred
• Comfortable with Microsoft Office Suite
• Work flexible hours, including holidays, nights, and weekends to meet the needs of the business
• Flexibility to work across Sunday to Saturday is required

What we offer

• Benefits start within your first month
• Comprehensive onboarding in your new position
• Training hours for you & your team as needed
• A 50% discount on regular product & 30% on Gifts
• Freebies - when we launch new products, we want our Teams to be the first to fall in love with them
• Paid volunteer days - so you can spend time with the causes that matter to you
• Ability to make connections with Community Partners to drive local activism
• UN) Uniform- We don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
• Ability to offer a real living wage to your Customer Consultants
• Opportunities to grow within the Brand
• Encouragement & support to be exactly who you are – employees may join any / all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network

Talent Drivers

Collaborative SkillsCommercialityLeadershipPersonal ConductPurposeWe believe in a world where all people are seen, valued, supported, represented at every level, & can be their truest selves and in building a spirit of equality, diversity, and inclusivity for all.The Body Shop Limited is an equal opportunity employer. Should you require accommodation during the interview process, please advise the recruiter when contacted for an interview.