Seasonal Sales Support | Holt Renfrew Ogilvy

David Yurman; Montreal; Hybrid; CAD 20,664 - 27,552; Part time

Job summary

A luxury retail brand is seeking a Seasonal Sales Support in Montreal to assist with operational tasks during the busy season. The ideal candidate will have customer service experience, proficient computer skills, and adaptability. The role offers entry-level employment, requiring flexibility for various shifts and responsibilities, with the opportunity to engage directly with clients and enhance the store's operational efficiency.

Qualifications

• Minimum 1 year in an operational role within a customer service environment; luxury retail experience preferred.
• Proficient in Microsoft Excel and Outlook.
• Flexible to work in various roles based on business needs.

Responsibilities

• Enter sales at POS and answer incoming calls.
• Assist sales floor as needed and maintain visual merchandising standards.
• Participate in Inventory Serial Case Audits and maintain organization of packaging materials.

Skills

Customer Service Experience

Microsoft Excel

Detail-oriented

Adaptability

Job description

Seasonal Sales Support | Holt Renfrew Ogilvy

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The Seasonal Operations Support provides administrative and logistical support for the Retail Store Operations Staff.

The role is expected to start in or around late September 2025 and end by January 2026. Flexibility is needed to work non-traditional hours, especially nights, weekends, and holidays.

Responsibilities

• Enter sales at POS.
• Answer and properly direct all incoming calls.
• Assist on the sales floor when all tasks are completed or as necessary to satisfy clients’ needs.
• Maintain consistent visual merchandising and housekeeping standards reflecting current visual guidelines and priorities.
• Assist Sales and Operations team in wrapping client packages.
• Assist Sales and Operations team with cleaning client jewelry.
• Assist Operations team with restocking store packaging materials (Bags, Boxes, Pouches, Ribbon, Folders).
• Assist Operations team with restocking store stationary (POS Paper, Repair Forms, Receipt Envelopes).
• Assist Operations team with unwrapping David Yurman Bags for easy access.
• Assist Operations team in assembling DY Pocket Folders.
• Help package and ship client packages.
• Inventory office supply needs.
• Inventory packaging and stationary needs.
• Identify client jewelry repairs.
• Maintain a clean jewelry case line.
• Organize understock with Sales and Operations team.
• Participate in Inventory Serial Case Audits.
• Ensure organization and cleanliness of jewelry cleaning area.

Qualifications

• Minimum 1 year in an operational role within a customer service environment; luxury retail experience preferred.
• Proficient in Microsoft Excel and Outlook.
• Detail-oriented with the ability to adapt and prioritize in a fast-paced environment.
• Flexible to work in various roles based on business needs (sales floor, operations, etc.).

Seniority level

• Entry level

Employment type

• Temporary

Job function

• Customer Service

Industries

• Retail, Luxury Goods, Jewelry

This job posting is active and accepting applications.