Seasonal Retail Experience Specialist

Indigo; Brantford; On-site; CAD 28,000 - 34,000; Full time

Job summary

Indigo in Canada is looking for bright, energetic, customer-focused people who can help bring our mission to life in our stores, distribution centres and home office. You will model our beliefs by being authentic, sharing stories about our products, and connecting with customers to create joyful moments.

You will cultivate a welcoming environment, engage shoppers on the floor, and contribute to a culture that values diversity, inclusion and customer service excellence across all areas of the

Qualifications

• Experience in specialty retail or a retail environment preferred but not required.
• Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store.
• Demonstrated commitment to creating an exceptional employee and customer experience.
• Ability to be mobile on the sales floor for extended periods of time.
• Ability to lift medium to large items, up to 40 pounds, with proper equipment and safety techniques.
• Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required).
• Bilingualism (French/English) is required for all positions in Québec; other languages an asset.

Responsibilities

• Create a warm and welcoming environment in our stores.
• Add joy to our customers' lives.
• Leverage our product to tell stories.
• Engage and connect with our customers on the floor.
• Curate specific product collections for each customer you meet.
• Ensure Visual Standards are followed and maintained.
• Role model Indigo's High Performance Characteristics.
• Seek information regarding new products, promotions and programs.
• Contribute to an environment where health and safety is a top priority and where everyone participates.
• Take accountability to respond to customer feedback in a timely manner.
• Hold self and others accountable.
• Own self-development and provide continuous feedback to colleagues and Leadership Team.
• Share ideas with Leadership Team on how to improve the employee and customer experience.

Skills

Retail experience

Adaptability

Customer service

Mobility on sales floor

Flexible schedule

Bilingual (French/English)

Lift 40 lbs

Job description

Indigo in Canada is looking for bright, energetic, customer-focused people who can help bring our mission to life in our stores, distribution centres and home office. You will model our beliefs by being authentic, sharing stories about our products, and connecting with customers to create joyful moments.

You will cultivate a welcoming environment, engage shoppers on the floor, and contribute to a culture that values diversity, inclusion and customer service excellence across all areas of the