Seasonal Retail Associate: Customer Service & Framing

The Michael's Companies; Charlottetown; On-site; CAD 23,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition assistance

Employee discounts

Job summary

The Michaels Companies in Charlottetown, PE is hiring for store roles focused on delivering friendly customer service and efficient checkout experiences. You’ll handle truck unloading, stocking, and merchandising to keep the store well‑presented and in stock, while assisting customers with product location and solutions.

Preferred candidates have retail or customer service experience and can work nights, weekends, and early mornings.

Qualifications

• Retail and/or customer service experience preferred.
• Applicants must be at least sixteen (16) years old.

Responsibilities

• Deliver friendly customer service, help customers shop our store, and find what they’re looking for.
• Ensure all customers receive a fast and friendly checkout experience.
• Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking, and planogram (POGs) processes.
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in‑stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
• Cross trained in Custom Framing selling and production.
• Other duties as assigned.

Skills

Retail experience

Customer service

Job description

The Michaels Companies in Charlottetown, PE is hiring for store roles focused on delivering friendly customer service and efficient checkout experiences. You’ll handle truck unloading, stocking, and merchandising to keep the store well‑presented and in stock, while assisting customers with product location and solutions.

Preferred candidates have retail or customer service experience and can work nights, weekends, and early mornings.