Seasonal Luxury Retail Ambassador – Customer Experience

LVMH Group; Ottawa; Hybrid; CAD 19,000 - 28,000; Full time

Job summary

Tiffany & Co. Seasonal Team Members are invited to embody the Tiffany brand in every client interaction during the holiday season. You will be a frontline ambassador, helping to create memorable customer experiences that reflect our luxury standards.

Responsibilities include assisting with packaging, engraving where applicable, inventory support, and ensuring a welcoming, organized store environment. Nights, weekends, and holidays availability is preferred for this role at Tiffany & Co.

Qualifications

• Ability to work non-traditional business hours including nights, weekends and holidays.
• Previous retail or luxury retail or Client related experience (i.e. hospitality, etc.).
• Strong communication skills, both verbal and written, Client service skills and the ability to prioritize while balancing multiple tasks is required.
• Capability to work with a diverse client base.
• Ability to work in a fast-paced, changing environment.

Responsibilities

• Be an effective brand ambassador, ensuring Clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Tiffany brand.
• Improve the Client experience with hospitality and store amenities to build personalized experiences with the goal of positively impacting both sales and service.
• Assist with engraving station where applicable.
• Accurately lead floor waiting list if applicable.
• Ensure hospitality area is fully stocked, orderly and clean.
• Communicate with management any potential service issues with waiting clients.
• Assist sales team with boxing and wrapping items, replenishing POS and gifting supplies, keeping all POS stations and sales floor areas neat and organized and performing all POS functions after a client’s purchase decision is finalized.
• Assist operations team with operational policies and procedures and after sales servicing to ensure store operations run optimally.
• Assist with inventory and special projects as needed.

Skills

Communication skills

Customer service

Hospitality

Multitasking

Teamwork

Job description

Tiffany & Co. Seasonal Team Members are invited to embody the Tiffany brand in every client interaction during the holiday season. You will be a frontline ambassador, helping to create memorable customer experiences that reflect our luxury standards.

Responsibilities include assisting with packaging, engraving where applicable, inventory support, and ensuring a welcoming, organized store environment. Nights, weekends, and holidays availability is preferred for this role at Tiffany & Co.