Seasonal Kiosk Sales Lead

Nordik Inc.; Whitby; On-site; CAD 27,000 - 39,000; Full time

Benefits offered by this job

Accommodations available upon request

8‑week contract

Job summary

Thermea Spa Village Whitby is seeking a Lead Kiosk Associate to oversee temporary kiosks during the holiday season. You will train agents, manage staffing, and ensure smooth sales of gift certificates across multiple locations in the Toronto and Durham Region.

Strong customer service and leadership are essential, with availability for days, evenings, weekends, and holidays. The role reports to the Marketing Manager and Kiosk Coordinator, offering an 8-week contract with an hourly rate of $24.

Qualifications

• College degree in tourism, hospitality, administration, human resources or related field is required.
• Experience in customer service or sales is an asset.
• Minimum of one year leading a team.
• Excellent customer service and problem solving skills.
• Ability to travel quickly between kiosk locations.
• Proficient in MS Office and quick to learn new technologies.
• Strong verbal and written communication and interpersonal skills.
• Excellent organizational, planning and monitoring abilities.
• Ability to work under pressure and meet tight deadlines.
• Adaptable to a fast-paced and evolving environment.

Responsibilities

• Train and coach kiosk agents.
• Report staffing and daily kiosk operations to kiosk coordinator and manager.
• Assist with handling unexpected events and emergencies (shift coverage).
• Manage inventories and orders.
• Serve as resource for kiosk agents (handling complaints and special requests).
• Follow scripts to respond to guest needs per established standards.
• Identify problems and propose solutions.
• Manage the full sales cycle and close sales with kiosk agents' day-to-day tasks.
• Perform other related tasks.

Job description

Thermea Spa Village Whitby is seeking a Lead Kiosk Associate to oversee temporary kiosks during the holiday season. You will train agents, manage staffing, and ensure smooth sales of gift certificates across multiple locations in the Toronto and Durham Region.

Strong customer service and leadership are essential, with availability for days, evenings, weekends, and holidays. The role reports to the Marketing Manager and Kiosk Coordinator, offering an 8-week contract with an hourly rate of $24.