Kiosk Sales Lead — Holiday Season

Thermea spa village; Whitby; On-site; CAD 28,000 - 39,000; Full time

Job summary

Thermea Spa Village Whitby is seeking a Lead Associate, Sales and Kiosks to oversee holiday season kiosks across Toronto and Durham Region. The role reports to Marketing Manager and Kiosk Coordinator and requires strong leadership, customer service, and sales skills.

The position is a full-time, 8-week contract based in Whitby, with an hourly rate of CAD 24. You will coordinate staffing, train agents, and ensure smooth operations across sites.

Qualifications

• College degree or equivalent experience in related field.
• Experience in customer service or sales.
• Minimum 1 year of team leadership experience.
• Excellent customer service and problem-solving skills.
• Able to travel between kiosk locations quickly.
• Proficient in MS Office and tech-friendly.

Responsibilities

• Train and coach kiosk agents.
• Report staffing and daily operations to kiosk coordinator and manager.
• Assist with managing events and emergencies (shift coverage).
• Assist in inventory and order management.
• Serve as resource for kiosk agents (handling complaints and requests).
• Follow scripts to meet guest needs per standards.
• Identify problems and propose solutions.
• Manage the sales cycle and close sales; support day-to-day tasks.
• Perform other related tasks.

Skills

Customer service

Sales

Team leadership

MS Office

Verbal communication

Written communication

Problem solving

Time management

Adaptability

Education

College degree in tourism, hospitality, administration, HR or related

Job description

Thermea Spa Village Whitby is seeking a Lead Associate, Sales and Kiosks to oversee holiday season kiosks across Toronto and Durham Region. The role reports to Marketing Manager and Kiosk Coordinator and requires strong leadership, customer service, and sales skills.

The position is a full-time, 8-week contract based in Whitby, with an hourly rate of CAD 24. You will coordinate staffing, train agents, and ensure smooth operations across sites.