Seasonal Guest Services Representative - Contract (PT)

Cadillac Fairview; London; On-site; CAD 24,000 - 32,000; Full time

Job summary

Cadillac Fairview is seeking a friendly Guest Services Associate in London, Ontario. You will provide exceptional service to shoppers, tenants and partners, handling inquiries, directing calls and supporting mall events daily.

This role requires flexibility to work days, evenings, weekends and holidays, with the ability to stand for extended periods. You will maintain guest services records, promote programs and collaborate with security, maintenance and marketing teams to enhance the visitor

Qualifications

• Excellent customer service and interpersonal skills.
• Professional and polished demeanor.
• Excellent communication skills (written & verbal).
• Able to work well under pressure with minimal supervision and meet deadlines.

Responsibilities

• Deliver guest services programs daily, including gift card sales and information about mall events.
• Receive and direct all incoming calls and inquiries to ensure prompt service.
• Dispatch Security and Maintenance personnel as needed.
• Generate weekly reports for status updates and insights.
• Develop relationships with the community and retailers to stay informed on events and programs.
• Maintain guest services database and records for accuracy and forecasting.
• Communicate with customers proactively to share pertinent information and encourage repeat visits.
• Assist Marketing with the execution of marketing programs as required.

Skills

Customer service

Communication

Hospitality

Multitasking

Job description

Role Impact:

To provide exceptional customer service to valued shoppers, community retailers and business partners. The successful candidate must have availability and flexibility to work days, evenings, weekends, and holidays, to meet the needs of the business and may be required to stand for extended periods of time.

What you will deliver:

• Deliver guest services programs on a daily basis to shoppers which includes: gift card sales, complimentary strollers/wheelchairs/walkers, retail and community information as well as promotion of mall events.
• Receive and direct all incoming calls and inquiries via telephone, two-way radio or visitors by answering questions or forwarding to the appropriate station in order to ensure inquiries are answered promptly and a high level of customer service is maintained.
• Dispatch Security and Maintenance personnel from portable radio system.
• Generate a variety of weekly reports by accessing appropriate information to provide the Guest Services Supervisor with up-to-date status.
• Develop and cultivate relationships with the community and shopping centre retailers (property level) in order to be well versed in community activities and in mall fashions, mall events and programs.
• Maintain ongoing interaction with shopping centre customers and act as liaison between customers, security, maintenance, marketing and all shopping centre departments at the administrative level.
• Administer gift card sales at Guest Services which include overseeing the maintenance of related files by reviewing information in the system such as daily sales journal, reconciliation of daily sales report and inventory levels in order to increase revenues and ensure and accurately record transactions for accounting and forecasting purposes.
• Maintain the Guest Services database; ensure customer information is kept current.
• Maintain a log to record up-to-date information regarding special events, promotions, changes and visitor concerns.
• Communicate with customers on a pro-active and regular basis by contacting them to inform them of pertinent information to enhance the positive image of the shopping centre and encourage repeat traffic.
• Assist the Marketing Department with the execution of marketing programs as required.

What your strengths are:

• Responsible, punctual and excellent ability to interact with the public.
• Professional and polished demeanor.
• Excellent communication skills (written & verbal).
• Able to work well under pressure with minimal supervision and meet deadlines.

What you need to succeed:

• Previous experience in the hospitality field preferred.
• Excellent customer service and interpersonal skills.
• Strong organizational skills and attention to detail, and has the ability to multi-task
• Ability to assess, take initiative and fulfill customer and tenant expectations.

Starting base pay for this job level may range from $17.64 to $23.52. The actual base pay offered will consider several factors including, but not limited to the role, experiences, skills & qualifications, location, market and internal considerations; with this context, CF reserves the right to pay above this range.

Why you should join us:

At Cadillac Fairview we have been transforming communities for over 50 years. We are so much more than our properties. We are building leaders at all levels. We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development. We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension. Imagine a place where you can make a difference!

At CF our everyday actions and critical business decisions are guided by our CF Values. Achieving results is naturally important for us and we achieve results through behaviours that are consistent with our CF Values.

Are you someone who believes in our values?

• Aim Higher – we strive to exceed expectations
• Own Your Expertise – we empower ourselves and each other
• Collaborate Effectively – we bring the right people together to get the right results
• Engage with Empathy – we objectively consider the needs of others
• Embrace Change – we drive, learn from, and adapt to change

At CF you’ll join a diverse community and award-winning team where your talent and commitment to excellence are welcomed, valued and respected.

CF is an equal opportunity employer and is committed to creating a diverse and inclusive environment. If you need reasonable accommodation during the recruitment, assessment, and/or selection process, please notify your CF contact or email [e-mail].

This posting is for a vacant position. CF may use artificial intelligence (AI) technology, alongside human review, to assist in screening and assessing applicants for this position.