Seasonal Guest Services Associate | Flexible Hours

Cadillac Fairview; Toronto; On-site; CAD 24,000 - 32,000; Full time

Job summary

Cadillac Fairview is seeking a customer-focused Guest Services Associate to provide exceptional service to shoppers, retailers and partners. The role requires availability for days, evenings, weekends and holidays and may involve standing for extended periods.

Responsibilities include handling inquiries, directing calls, dispatching security and maintenance, and supporting marketing programs. Prior experience in hospitality and excellent interpersonal skills are preferred.

Qualifications

• Experience in hospitality or customer-facing roles preferred.
• Strong communication skills, both written and verbal.
• Ability to work days, evenings, weekends and holidays.
• Professional, punctual and customer-focused demeanor.

Responsibilities

• Provide guest services to shoppers, retailers and business partners.
• Answer inquiries via phone, radio or in-person and direct to proper station.
• Coordinate security and maintenance dispatch from radio system.
• Generate weekly reports for Guest Services Supervisor.
• Build community relationships and stay informed on mall events.

Skills

Customer service

Communication

Multitasking

Public interaction

Job description

Cadillac Fairview is seeking a customer-focused Guest Services Associate to provide exceptional service to shoppers, retailers and partners. The role requires availability for days, evenings, weekends and holidays and may involve standing for extended periods.

Responsibilities include handling inquiries, directing calls, dispatching security and maintenance, and supporting marketing programs. Prior experience in hospitality and excellent interpersonal skills are preferred.