Seasonal Educator | Upper Canada Mall

lululemon; Newmarket; On-site; CAD 32,000 - 42,000; Full time

Job summary

lululemon is seeking an Educator to serve as the foundation of our guest experience in our retail stores. Educators are experts at delivering world‑class customer service, engaging with guests, and sharing top‑quality product education while speaking authentically about our community and culture.

You will help guests find the right products, educate them on fit, fabric, and performance, and ensure a welcoming store atmosphere that reflects our brand values.

Qualifications

• Experience delivering world‑class guest service in retail.
• Ability to educate customers on product features and benefits.
• Excellent communication and active listening skills.

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit

Skills

Guest Experience

Product Education

Customer Service

Job description

Who We Are:

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Requirements

Description & Requirements

Who We Are:

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary

The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture.

Key Responsibilities Of The Job

Guest (i.e., Customer) Experience

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit