Seasonal Distribution Customer Service Representative

NFI; Delta; On-site; CAD 30,000 - 60,000; Part time

Job summary

NFI is seeking a Seasonal Distribution Customer Service Representative to address customer inquiries and ensure accurate order processing. This role requires strong communication skills, a high school diploma, and familiarity with shipping software. The position will run from June through October with shifts from M-F 5:00 AM to 1:30 PM.

Qualifications

• Strong computer knowledge including MS Office applications.
• Must have HS diploma or equivalent.
• Excellent oral and written communication skills required.

Responsibilities

• Processes and inputs all customer orders effectively.
• Communicates customer feedback to management.
• Acts as liaison between the warehouse and the customer.

Skills

Customer service skills

Excellent oral and written communication skills

Strong computer knowledge including MS Office applications

Education

HS diploma or equivalent

Tools

Shipping software systems including UPS and Federal Express

Job description

Seasonal Distribution Customer Service Representative

Join to apply for the Seasonal Distribution Customer Service Representative role at NFI

Seasonal Distribution Customer Service Representative

1 day ago Be among the first 25 applicants

Join to apply for the Seasonal Distribution Customer Service Representative role at NFI

Overview

The Seasonal

Overview

The Seasonal Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service Supervisor or Office Manager.

Available Shift: M-F 5:00 AM to 1:30 PM

This will be a seasonal position that runs June through October.

Responsibilities

• Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
• Processes and inputs all customer orders
• Produces stock reports to check for product availability
• Produces all related paperwork and necessary information required for customer work orders
• Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
• Provides follow up with other departments to ensure service standards are being met
• Assures proper invoicing of accounts by verifying computer generated invoices
• Prepares shipping and tracing information to customers as required
• Maintains damage records and back order logs
• Communicates customer feedback to management including any signs of dissatisfaction
• Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
• Oversees all paperwork associated with orders and maintain the corresponding files
• Maintains current and accurate procedure manual, which details the processing requirements for each account
  
  

Qualifications

• HS diploma or equivalent required
• Strong computer knowledge including MS Office applications
• Basic typing skills
• Familiarity with 10-key
• Shipping software systems including UPS and Federal Express
• Excellent oral and written communication skills
• Excellent customer service skills
• Must be able to work in varying facility conditions.
• Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed
  
  

The base hourly pay rate for this posting is $30.45. The base hourly pay is a guideline to provide our employees with market competitive pay, while allowing for flexibility to recognize and reward various levels of expertise, performance and tenure. The range listed is just one component of NF's total compensation package for employees.

Canada Equal Opportunity/Disability Statement

NFI is an equal opportunity employer and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.

Profit Center

PC-6711

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Other

• Industries

  Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at NFI by 2x

Get notified about new Customer Service Representative jobs in Delta, British Columbia, Canada.

Operations Customer Service Representative

Centralized Call Centre Representative (Remote)

Maple Ridge, British Columbia, Canada 1 week ago

Richmond, British Columbia, Canada 2 days ago

Coquitlam, British Columbia, Canada 1 week ago

Richmond, British Columbia, Canada CA$19.00-CA$22.00 1 day ago

Burnaby, British Columbia, Canada 2 months ago

Burnaby, British Columbia, Canada CA$52,000.00-CA$55,000.00 20 hours ago

Richmond, British Columbia, Canada $42,000.00-$55,000.00 3 weeks ago

Burnaby, British Columbia, Canada 1 day ago

Delta, British Columbia, Canada 2 months ago

City of Langley, British Columbia, Canada CA$60,000.00-CA$75,000.00 2 months ago

Richmond, British Columbia, Canada 2 weeks ago

Surrey, British Columbia, Canada 1 month ago

Burnaby, British Columbia, Canada 1 week ago

Burnaby, British Columbia, Canada CA$50,000.00-CA$60,000.00 20 hours ago

Claims Representative (Customer Service)

Burnaby, British Columbia, Canada 1 week ago

Coquitlam, British Columbia, Canada 2 weeks ago

Technical Customer Service Representative - Mascon (Temporary 1 year)

Surrey, British Columbia, Canada 1 week ago

Front Desk Agent - Seasonal (to October 31)

Burnaby, British Columbia, Canada 1 week ago

Coquitlam, British Columbia, Canada 17 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.