Scrum Master, IT Application Management

First National Financial; Toronto; On-site; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Career advancement opportunities

Job summary

First National invites applications for a Scrum Master in Toronto, Canada. This full-time role reports to the AVP of IT Applications & QA and focuses on guiding the Scrum Team, coaching agile practices, and removing impediments to empower self-organizing teams.

The position requires strong communication, leadership, and analytical skills, with a drive to improve processes and foster collaboration across internal and external stakeholders. Competitive compensation and benefits are offered.

Qualifications

• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Demonstrated leadership and presentation skills.
• Analytical thinker with problem-solving capabilities.
• Ability to facilitate business meetings and design sessions.
• Self-motivated with proactive learning and delivery approach.

Responsibilities

• Guides and coaches the Scrum Team on Agile practices to deliver high-quality products and services.
• Elevates team performance by identifying strengths and areas for improvement and applying coaching techniques.
• Ensures Scrum events are understood and followed by the team.
• Coaches self-organization, cross-functional skills, and effective communication within and outside the Scrum Team.
• Works with stakeholders to influence decisions and support project or product teams.
• Resolves impediments with other Scrum Masters to improve Scrum effectiveness.
• Collaborates with Agile coaches to grow within the role and advance Agile practices.

Skills

Verbal communication

Written communication

Organizational skills

Leadership

Time management

Analytical thinking

Problem solving

Facilitation

Self-learning

Job description

We are hiring a Scrum Master, IT Application Management!

Reporting To: Assistant Vice President, IT Applications & QA

Full-Time/Part- Time: Full-time

Posting Date: September 10, 2026

Closing Date: October 8, 2026

Salary Range: $70,000 - $95,000

Hours of Work: 8:30 a.m. – 5:00 p.m.

Grade: 12.4

Office Location: Toronto, ON

Great location! Steps away from the main public transit station

What we offer: Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!

*Eligibility for benefits is dependent on the terms of employment

The Opportunity:

The Scrum Master helps oversee the development team and runs related ceremonies such as the daily Scrum, Sprint Planning, Sprint Review and Retrospective. They are knowledgeable in agile methodology and scrum and are able to coach and train other members on the team. They act as a buffer between the Scrum Team and Product Owner and maintain a safe working environment for the team by helping with conflict resolution. The Scrum Master removes impediments and helps the team to become self-organizing and empowered to create, innovate, and make decisions for themselves as one team.

How you will contribute:

• Guides and coaches, the Scrum Team on how to use Agile practices and principles to deliver high quality products and services to our customers.
• Gets team to a high performing level by recognizing areas of strength and improvement and employing appropriate coaching and development techniques.
• Responsible for ensuring Scrum is understood and the team adheres to Scrum theory, practice, and guidelines.
• Coaches the Scrum team in self-organization, cross-functional skillset, domain knowledge and communicates effectively, both internally and externally working within the Scrum team.
• Works with Scrum Team, as well as internal and external stakeholders, to influence and drive decision making and support organizational project or product teams.
• Resolves team impediments with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization.
• Works with Agile coaches and other Scrum Masters to grow within the role.
• Contributes to the advancement and improvement of Agile practices within the organization.
• Facilitates and supports all scrum events: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective.
• Acts as a leader who coaches and supports Agile teams assigned to work on important department initiatives and projects.
• Adhere to policies/procedures to ensure AML requirements are met, when applicable

The experience you need:

• Strong verbal and written communication skills
• Strong organizational skills
• Outstanding communication, presentation, and leadership skills
• Excellent organizational and time management skills
• Sharp analytical and problem-solving skills
• Creative thinker with a vision
• Attention to detail.
• Ability to facilitate business meetings and application design sessions.
• Ability to create clear documentation and explain complex process flows.
• Ability to transfer and /or breakdown business information into processing components and explain business requirements to internal and external contacts or groups.
• Strong analytical (critical thinking) and problem-solving skills (trouble shooting)
• Ability to work in a dynamic environment blending both new and older technologies.
• Ability to self-learn and take the initiative to learn the required skills.
• Ability to self-motivate, prioritize, and meet deadlines.
• Highly resourceful and a go-getter attitude.

Working Environment and Physical Demands Analysis:

• Office environment
• Periods of high volume with tight timelines
• Long periods of stationary position/sitting
• Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
• Long periods of time in viewing a computer screen
• Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National?

• Competitive Compensation
• Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
• Extensive training programs to set our employees up for success
• Modern office environment conducive to collaboration
• Supportive teamwork culture
• Opportunities to give back to the communities and work through events focused on a variety of charities
• Ongoing social events throughout the year

The team you’ll join:

Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at [e-mail] should you need an accommodation at any point in the recruitment process.