Manager and Team Lead, Third Party Residential Underwriting - BMBE

First National Financial; Toronto; Hybrid; CAD 85,000 - 115,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive compensation package

Bonus and benefits

Career advancement opportunities

Job summary

First National Financial invites applications for a Manager and Team Lead, Third Party Residential Underwriting - BMBE. You will lead a team of Mortgage Underwriters and Funders, ensuring adherence to underwriting policies while delivering service excellence.

This full-time role offers competitive compensation, bonus and benefits, with a hybrid work environment and opportunities for career advancement within Canada’s leading mortgage lender.

Qualifications

• 3–5 years mortgage underwriting experience required.
• 2+ years people management experience.
• Completion of Mortgage Agent Course and/or FSCO License an asset.
• Post-secondary education or equivalent work experience preferred.
• Demonstrated ability to analyze information and make confident decisions.

Responsibilities

• Lead and mentor Mortgage Underwriters and Associate Mortgage Underwriters.
• Make lending decisions within policy guidelines.
• Build relationships with mortgage brokers and external partners.
• Provide management reporting and performance reviews.
• Ensure AML/compliance adherence where applicable.
• Recruit and onboard new team members.

Skills

People management

Relationship building

Service excellence

Conflict management

Communication

Analytical skills

Organizational skills

Mentoring

Problem solving

Office software

Education

Post-secondary education or equivalent

Tools

Microsoft Office

Job description

We are hiring Manager and Team Lead, Third Party Residential Underwriting - BMBE!

Reporting To: Assistant Vice President, Third Party Residential Underwriting

Full-Time/Part- Time: Full-time

Posting Date: October 5, 2026

Closing Date: October 16, 2026

Hours of Work: 8:30 a.m. – 5:00 p.m.

Salary Range: $85,000 - $115,000

Office Location: 16.7, Toronto, ON, Great location! Steps away from the main public transit station

What we offer: Highly competitive compensation package which includes base salary, bonus, benefits, and career advancement opportunities!

Eligibility for benefits is dependent on the terms of employment.

The Opportunity:

The Third Party Residential Underwriting Division, as a Division of First National Financial provides underwriting expertise and services on behalf of other financial institutions to the Canadian Mortgage Broker channel.

Reporting to the Assistant Vice President, Third Party Residential Underwriting - BMBE, the Manager manages a team of Mortgage Underwriters, Associate Mortgage Underwriters, and Mortgage Funders in meeting the goals of the Third Party Residential Underwriting Division. Under their guidance and leadership, the team is responsible for the assessment of mortgage applications in making lending decisions in adherence with the established mortgage underwriting policies and guidelines. The team also has responsibility for reviewing required documentation for accuracy and completion and for closing and advancing funds on approved mortgage applications while maintaining a consistent focus on service excellence.

How you will contribute:

• Establishes and maintains positive relationships with mortgage brokers to build loyalty to the Company
• Maintains positive relationships with external partners such as mortgage insurers, appraisers, title insurance companies, and solicitors
• Generates new business opportunities through existing referral sources to help achieve company sales targets
• Makes lending decisions within established limits while ensuring adherence to policies and guidelines
• Completes management reporting as required
• Stays current with latest industry knowledge, competition, and market trends
• Manages the capacity of the team through efficient delegation of work and careful monitoring of volumes within the workflow
• Manages the performance of team members through ongoing feedback and coaching
• Establishes performance and work standards
• Recruits, interviews, hires, and on boards new employees as required
• Provides coaching, training, support and development to team members
• Leads team meetings
• Conducts annual performance reviews
• Adheres to policies/procedures to ensure AML requirements are met, when applicable

Skills and Attributes:

• People management skills- coaching, feedback, development of individuals and teams
• Ability to build and maintain positive relationships
• Strong aptitude for service excellence
• Ability to manage and resolve conflict
• Strong communication skills – both written and verbal
• Strong analytical skills
• Organizational and time management skills
• Positive team player with desire and ability to mentor others
• Effective problem solving and decision-making skills
• Fully competent in working with basic pc software and working knowledge of the suite of Microsoft Office products
• Ability to manage pressure in an environment of high volume processing with tight turnaround times

The experience you need:

• Post-secondary education and/or equivalent work experience preferred
• 3-5 years previous mortgage underwriting experience required
• 2 or more years people management experience
• Completion of Mortgage Agent Course and/or FSCO License an asset
• Demonstrated ability to:
• Analyze information and make confident decisions
• Build client/customer relationships
• Create a team environment
• Give constructive feedback
• Lead and motivate others
• Set and communicate goals

Working Environment and Physical Demands Analysis:

• Office environment
• Periods of high volume with tight timelines
• Long periods of stationary position/sitting
• Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
• Long periods of time in viewing a computer screen
• Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National?

• Competitive Compensation
• Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
• Hybrid working environment.
• Extensive training programs to set our employees up for success
• Modern office environment conducive to collaboration
• Supportive teamwork culture
• Opportunities to give back to the communities and work through events focused on a variety of charities
• Ongoing social events throughout the year

The team you’ll join:

Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at [e-mail] should you need an accommodation at any point in the recruitment process.

Artificial Intelligence is not used in our recruitment or hiring process for this role.