Scrum Master

Mackenzie Investments; Toronto; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

Join a forward-thinking company as a Scrum Master, where you will lead a dynamic team in modernizing Contact Centers. This role offers a unique opportunity to enhance your skills in a supportive environment that values continuous learning and collaboration. As part of a diverse and inclusive workplace, you will work closely with both Agile and non-Agile teams, ensuring effective communication across all levels of the organization. Contribute to meaningful projects that impact the lives of Canadians while enjoying the benefits of a hybrid work model. This is your chance to make a difference and grow your career with confidence.

Benefits

Hybrid Work Environment

Continuous Learning Opportunities

Diversity and Inclusion Initiatives

Employee Wellness Programs

Qualifications

• Minimum 4-6 years of experience in a Scrum Master role.
• Strong knowledge of Agile methodologies and financial services.

Responsibilities

• Facilitate Scrum events and ensure timely delivery of sprints.
• Coach the team in Agile practices and remove impediments.

Skills

Scrum Master

Agile Methodologies

Leadership Skills

Communication Skills

Feedback Management

Growth Mindset

Education

Scrum Certification (CSM, PSM, SSM)

Experience in Financial Services

Tools

Salesforce Service Cloud

JIRA

Confluence

Job description

Job Description

Grade: P7

Referral Level: Level 1

Division: IGM-Tech

IGM Financial Inc. is one of Canada's leading diversified wealth and asset management companies with approximately $271 billion in total assets under management. The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals. Its activities are carried out principally through IG Wealth Management and Mackenzie Investments.

Under IGM Financial’s unique business model based on leading brands and multi-channel distribution strategy is Mackenzie Investments, founded in 1967. Mackenzie Investments is a holistic asset-management partner for thousands of Canadian financial advisors and the investors they support.

At Mackenzie Investments You Can Build Your Career with Confidence.

We have a vision and a strategy that will challenge the way business in this industry is done and help Canadians be successful in the ways that mean the most to them. As part of our team, you will do some of your best work, develop some of your most valuable skills and give back in ways that make a difference in the lives of Canadians. We are proud to be recognized as one of Canada’s Top Employers by Mediacorp Canada Inc. for empowering our employees with the tools to thrive, while also providing resources to ensure physical and mental wellness were put front and centre.

Join an unstoppable team that is embedded in continuous learning, understanding, and knowledge sharing. You will thrive in our supportive environment where you can indulge your curiosity to learn, while receiving the feedback you need to refine your skills and abilities. We are dedicated to offering a hybrid work environment when applicable.

Mackenzie Investments is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.

We are currently looking for a Scrum Master to join the IGM Technology – Digital team within IGM Financial. The Scrum Master will be part of an exciting new initiative focused on modernizing our Contact Centers for both Investors Group and Mackenzie Investments. The Scrum Master will work with a newly formed team, to deliver new features for our Contact Centers. This role requires someone with strong leadership skills experienced at tailoring communications for all levels of the organization including executives. A track record of successfully navigating an environment that consists of Agile, non-Agile and vendor teams is critical. The ability to take an organizational view is needed to ensure alignment between business readiness and technology, to facilitate successful Product releases.Key Accountabilities

• Partner with the Product Owner and delivery leadership to ensure feedback loops are in place and communicate the necessary information to all stakeholders, and team members (e.g. product vision, roadmap, priorities, team projections, team progress, challenges, etc.)
• Support the Delivery Leader in daily delivery and execution (e.g. providing metrics to support budget management)
• Build a trusting partnership with the Product Owner
• Coach the Product Owner and Development Team in Product Backlog Prioritization, Story Readiness and Refinement activities
• Ensure coordination of the Scrum team’s work with non-Agile delivery teams, vendors and business change management
• Facilitate Scrum events, helping team to understand the purpose and value of each event, and the need to stay timeboxed
• Ensure shared understanding, and open lines of communication between the Product Owner and the Development Team.
• Help remove impediments to the Development Team’s progress, and work with the Scrum team, outside teams, vendors and the organization’s leadership on ways to avoid future impediments
• Ensure direct and constant communication across the team, and ensure remote team members remain visible
• Thoughtfully identify learning moments to educate team, stakeholders and leaders on the Scrum Pillars, Values, and framework
• Encourage self-organization and cross-functionality within the Development Team
• Lead and coach the organization in its’ Scrum adoption with the goal of improving organizational agility and developing high performing teams that deliver value to our customers
• Advocate and develop a learning mindset across all members of the team
• Collaborate with other Scrum Masters to increase the effectiveness of the application of Scrum within the organization.
• Ensure Timely Delivery: Guarantee that all sprints are completed on time and meet the defined goals and quality standards.
• Quality Assurance: Ensure that all deliverables meet the highest quality standards and adhere to the project requirements.

Knowledge/Skill Requirements

• Required Business Knowledge: Financial Services Industry, Contact Center Operations
• Required Technical Knowledge: Salesforce Service Cloud
• Minimum 4 - 6 years of experience in a Scrum Master role, with a corresponding certification (CSM, PSM, SSM)
• Experience working with senior level executives, and tailoring communications appropriately
• Experience working with teams that are new to Agile
• Experience working in an organization with both Agile and non-Agile teams
• Experience working and coordinating with software vendors
• A growth mindset – believes in ‘Yet or Not Yet’ instead of ‘Success or Failure’
• Ability to give and receive feedback
• Ability to communicate with people at all levels of the organization
• Tools: JIRA, Confluence

Please visit our career page by clicking on the following link: https://www.mackenzieinvestments.com/en/careers

We thank all applicants for their interest in Mackenzie Investments; however, only those candidates selected for an interview will be contacted.

Mackenzie Investments is an accessible employer committed to providing a barrier free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.

Please apply by May 19, 2025.

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