ScotiaMcLeod Branch Systems Administrator

Scotiabank; Edmonton; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Pension plan

Employee share ownership plan

Employee banking rates

Job summary

ScotiaMcLeod, a cornerstone of Scotia Wealth Management, is seeking a Branch Systems Administrator to support end-user IT needs at the Edmonton branch. You will help ensure workstation and device uptime, assist staff, and collaborate with the Helpdesk to resolve issues promptly.

The role emphasizes hands-on IT support, effective communication, and training capabilities within a team-driven culture. You will contribute to keeping systems efficient while delivering quality service to clients and

Qualifications

• Experience providing IT support to end-users.
• Excellent verbal and written communication skills.
• Ability to meet deadlines and deliver timely resolutions.
• Professional and respectful service delivery.
• Familiarity with Microsoft Word, Excel and PowerPoint.

Responsibilities

• Deliver proactive and reactive technical support for Branch Staff.
• Liaise with Helpdesk and Branch Training and Support Team for efficient issue resolution.
• Ensure all technology runs at maximum efficiency in the branch.
• Provide basic-level training on all applications to staff.
• Escalate issues to internal and external providers as needed.

Skills

IT support

Communication

Customer service

Deadline-oriented

Team collaboration

Problem-solving

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Select how often (in days) to receive an alert:

Title: ScotiaMcLeod Branch Systems Administrator

Requisition ID: 275326

ScotiaMcLeod, a cornerstone of Scotia Wealth Management®, is a full-service wealth management firm with a proud history dating back to 1921. Known for service excellence, trusted advice, and a collaborative culture, we’re committed to helping clients grow and protect their wealth by understanding their complete financial picture—life, family, business, and future.

Our signature Enriched Thinking® approach brings together investment, wealth planning, and advisory specialists to deliver truly personalized solutions. You’ll be supported by an innovative, team-based environment that values integrity, client focus, and continuous growth.

At ScotiaMcLeod, you’re not just building a career—you’re joining a firm where ideas spark, collaboration thrives, and you’re empowered to reach your full potential while making a real impact in your clients' lives.

BRIEF INTRODUCTION

As a Branch Systems Administrator you will contribute to the effective functioning of the branch team by ensuring that all workstations, voice communications and multi-functioning devices are running effectively. You will join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

In the role you will:

• Deliver proactive and reactive technical expertise with a hands-on approach, addressing issues and improvements for Branch Staff
• Act as the liaison with the Helpdesk and the Branch Training and Support Team to ensure efficient resolution to all issues
• Ensure all technology is running at maximum efficiency
• Provide basic-level training on all applications
• Escalate issues to internal and external providers

IS THIS ROLE RIGHT FOR YOU

DO YOU HAVE THE SKILLS

We would love to work with you if you have:

• Experience in providing IT support to end-users.
• Excellent verbal and written communication skills
• Provide excellent service in a professional and respectful manner.
• Ability to meet deadlines
• Knowledge of Microsoft systems: Word, Excel and PowerPoint
• Familiarity with various operating systems and platforms.

WHAT'S IN IT FOR YOU

• Competitive Compensation and Benefits package including annual incentive plans, time off entitlements and support, Leaves of Absence and Support, Pension Plan, Employee Share Ownership Plan, favourable employee rates for employee banking
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, and curiosity and celebrates success.
• Learning and Development – free access to Scotia Academy to upskill and develop your skills

Location(s): Canada : Alberta : Edmonton

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and our communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.