Scientific & Technical Support Specialist

SCIREQ; Montreal; On-site; CAD 50,000 - 60,000; Full time

Job summary

An innovative company is seeking a Scientific & Technical Support Specialist to join their dynamic team. This role involves engaging with customers, troubleshooting technical issues, and providing training on high-tech research devices. You will thrive in a collaborative environment, tackling diverse challenges while ensuring excellent customer service. Ideal candidates will possess a blend of technical and life science knowledge, with the ability to communicate complex information in an accessible manner. If you are passionate about technology and eager to make a difference in the scientific community, this opportunity is for you.

Benefits

Friendly team environment

Modern working environment

Good compensation and benefits

Qualifications

• Degree in Life Sciences or Engineering with technical support experience.
• Ability to explain technical details clearly and effectively.

Responsibilities

• Establish and maintain customer relations for technical support.
• Analyze and solve technical issues for software and hardware.

Skills

Customer Service Skills

Analytical Abilities

Troubleshooting Skills

Technical Communication

Multi-tasking

Education

University Degree in Life Sciences

University Degree in Engineering

Tools

Technical Support Ticketing System

Job description

Scientific & Technical Support Specialist

Location: Montreal, Canada

We are looking for an enthusiastic, motivated individual combining technical and life science skills to join our Technical Support team for our line of high-tech cardiology, neurobiology and pulmonary research devices.

As the ideal candidate for this position, you have outstanding people and organizational skills and a keen interest to work in a small business environment with a focus on cutting-edge technology.

Working from our head office in Montreal, Quebec you are involved in many facets of our operations, including:

• Establishing & maintaining customer relations
• Analyse & solve technical issues (both for software & hardware)
• Provide installation & training on-site or via video conferences
• National and international travel possible

Note: This is not an IT position.

We offer…

• A wide variety of responsibilities and challenges
• A friendly team environment
• A pleasant, modern working environment with good compensation and benefits
• 50-60k CDN (Montreal) salary depending upon previous expertise and skills

You possess…

• An interdisciplinary education that combines Engineering and Life Sciences or a related field
• Technical experience with medical/research equipment or related medical field
• The ability to rapidly learn highly technical information in a dynamic work environment
• A calm & patient disposition and outstanding customer service skills
• A talent for explaining technical details in comprehensible terms
• The ability to multi-task and prioritize your workload
• Sharp troubleshooting and analytical abilities as well as attention to detail
• The ability to work efficiently, both independently and in a team

Education/Qualifications Essentials:

• Ability to travel internationally, between the United States and Canada
• Successful completion of a university degree in Life Sciences, Engineering or a related degree
• Relevant experience in technical support and troubleshooting
• Familiarity with the scientific research process (grant applications, conferences, publications)
• Excellent English language skills (written and spoken)

Assets:

• French, written and spoken
• Knowledge of Pulmonary/cardio/neuro mechanics
• Prior experience using a technical support ticketing system
• Prior technical sales or after-sales experience
• Other spoken languages

How to apply:

Please submit your application (including a CV and cover letter in English) online to [e-mail].