Scientific & Technical Support Specialist

SCIREQ; Montreal; On-site; CAD 50,000 - 60,000; Full time

Job summary

A leading company in high-tech cardiology, neurobiology, and pulmonary research seeks a Scientific & Technical Support Specialist to join their team in Montreal. This role involves establishing customer relations and resolving technical challenges, requiring an interdisciplinary background in Life Sciences and Engineering. Candidates should have exceptional analytical skills, the ability to communicate technical concepts clearly, and a keen interest in cutting-edge technologies.

Benefits

Good compensation and benefits

Friendly team environment

Modern working environment

Qualifications

• University degree in Life Sciences, Engineering or related field.
• Technical experience with medical/research equipment.
• Familiarity with scientific research process.

Responsibilities

• Establish and maintain customer relations.
• Analyze and solve technical issues for software and hardware.
• Provide installation and training on-site or via video conferences.

Skills

Customer service skills

Technical troubleshooting

Analytical abilities

Communication skills

Problem-solving

Education

University degree in Life Sciences or Engineering

Job description

Scientific & Technical Support Specialist

Location : Montreal, Canada

We are looking for an enthusiastic, motivated individual combining technical and life science skills to join our Technical Support team for our line of high-tech cardiology, neurobiology and pulmonary research devices.

As the ideal candidate for this position, you have outstanding people and organizational skills and a keen interest to work in a small business environment with a focus on cutting-edge technology.

Working from our head office in Montreal, Quebec you are involved in many facets of our operations, including :

• Establishing & maintaining customer relations
• Analyse & solve technical issues (both for software & hardware)
• Provide installation & training on-site or via video conferences
• National and international travel possible

Note : This is not an IT position.

We offer…

• A wide variety of responsibilities and challenges
• A friendly team environment
• A pleasant, modern working environment with good compensation and benefits
• 50-60k CDN (Montreal) salary depending upon previous expertise and skills

You possess…

• An interdisciplinary education that combines Engineering and Life Sciences or a related field
• Technical experience with medical / research equipment or related medical field
• The ability to rapidly learn highly technical information in a dynamic work environment
• A calm & patient disposition and outstanding customer service skills
• A talent for explaining technical details in comprehensible terms
• The ability to multi-task and prioritize your workload
• Sharp troubleshooting and analytical abilities as well as attention to detail
• The ability to work efficiently, both independently and in a team

Education / Qualifications Essentials :

• Ability to travel internationally, between the United States and Canada
• Successful completion of a university degree in Life Sciences, Engineering or a related degree
• Relevant experience in technical support and troubleshooting
• Familiarity with the scientific research process (grant applications, conferences, publications)
• Excellent English language skills (written and spoken)

Assets :

• French, written and spoken
• Knowledge of Pulmonary / cardio / neuro mechanics
• Prior experience using a technical support ticketing system
• Prior technical sales or after-sales experience
• Other spoken languages

How to apply :

Please submit your application (including a CV and cover letter in English) online to [emailprotected] .

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