Scheduling & Resource Coordinator

ServiceMaster Restore of Winnipeg; Winnipeg; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Training & development

Competitive salary

Health insurance

Opportunity for advancement

Job summary

ServiceMaster Restore of Winnipeg is seeking a Scheduling & Resource Coordinator to streamline daily labour planning across divisions. You will coordinate appointments, communicate with customers, and keep Project Managers, technicians, and clients informed to keep work moving smoothly.

The ideal candidate is highly organized, an exceptional communicator, and able to juggle multiple priorities in a fast-paced environment.

Qualifications

• Highly organized and able to manage multiple priorities in a fast-paced environment.
• Exceptional communication with customers, Project Managers, and field teams.
• Experience in scheduling, service coordination, restoration, or logistics is a plus.

Responsibilities

• Coordinate daily and forward-looking labour schedules across multiple divisions.
• Communicate with customers regarding appointments, arrival times, delays, and schedule changes.
• Help Project Managers, technicians, and customers stay informed and aligned.
• Coordinate equipment, vehicles, and operational resources.
• Monitor workforce capacity and identify constraints before they impact production.
• Own and continuously improve scheduling information within WorkSkedge.
• Support workforce planning, resource utilization, and operational reporting.
• Identify opportunities to improve workflows, systems, and operational processes.

Skills

Scheduling

Dispatch

Service coordination

Communication

Attention to detail

Job description

Benefits:

• Training & development
• Competitive salary
• Health insurance
• Opportunity for advancement

Help Us Scale Operational Excellence

When someone's home or business has been damaged, they need clear communication, fast response times, and confidence that things are moving forward.

Behind every successful restoration project is a team ensuring the right people, equipment, vehicles, and information come together at the right time.

As ServiceMaster Restore of Winnipeg continues to grow, we're looking for a Scheduling & Resource Coordinator to help strengthen the communication, coordination, and systems that support our operation.

This role sits at the center of our business, working closely with customers, Project Managers, operational leaders, and field teams to ensure work moves forward efficiently and customers receive an exceptional experience.

If you're highly organized, enjoy solving problems, embrace technology, and take pride in helping people, we'd love to hear from you.

What You'll Do

• Coordinate daily and forward-looking labour schedules across multiple divisions
• Communicate with customers regarding appointments, arrival times, delays, and schedule changes
• Help Project Managers, technicians, and customers stay informed and aligned
• Coordinate equipment, vehicles, and operational resources
• Monitor workforce capacity and identify constraints before they impact productionOwn and continuously improve scheduling information within WorkSkedge
• Support workforce planning, resource utilization, and operational reporting
• Identify opportunities to improve workflows, systems, and operational processes

Who We're Looking For

The ideal candidate is highly organized, an exceptional communicator, and comfortable managing multiple priorities in a fast-paced environment.

Experience in any of the following would be considered an asset:

• Customer service
• Scheduling or dispatch
• Service coordination
• Restoration or construction
• Property management
• Operations administration
• Logistics or fleet coordination

Most importantly, you're someone who:

• Enjoys helping people
• Communicates professionally and confidently
• Stays calm under pressure
• Learns new technology quickly
• Has strong attention to detail
• Solves problems proactively
• Enjoys improving systems and processes
• Takes ownership and follows through

Why Join ServiceMaster Restore of Winnipeg?

We help homeowners, businesses, and insurers recover from fires, floods, environmental losses, and other property damage events.

We're building a team focused on:

• Operational excellence
• Continuous improvement
• Accountability
• Customer service
• Growth and development

This role offers the opportunity to work directly with leadership, influence how work gets done, and play an important role in supporting the continued growth of the company.