Manager, Cloud Application Services

Sonova Group; Kitchener; Hybrid; CAD 124,000 - 174,000; Full time

Benefits offered by this job

Wellness benefit

Paramedical coverage

Pension contribution matching

Flexible hybrid work environment

Mentorship program

Job summary

Sonova Canada is seeking a Manager, Cloud Application Services to lead the Cloud Application Services team and ensure reliable cloud backend capabilities, platform services, and operational support for Sonova’s digital solutions. The role emphasizes collaboration with product and platform teams to prioritize deliverables and maintain high quality standards.

Applicants should have 5+ years in cloud tech, strong leadership, and experience with Jira/Confluence/GitHub; the position offers a hybrid

Qualifications

• Bachelor’s degree in Engineering, Computer Science, or a related field required; Master’s degree preferred.

Responsibilities

• Lead and develop the Cloud Application Services team in alignment with the overall strategy and roadmap.
• Manage workforce planning, recruiting, performance evaluations, individual development, and succession planning.
• Support delivery of cloud backend capabilities, platform services, and operational support for Sonova digital solutions.
• Maintain transparent backlog, priority, and risk management at the operational level.
• Coordinate work-package delivery based on business and project needs to ensure reliable execution.
• Manage and continuously improve team assets, including infrastructure, systems, source code, data, documentation, and operational practices.
• Partner with leadership, project management, product, and platform stakeholders to prioritize and coordinate team deliverables.

Skills

Leadership

Cloud technologies

Agile methodologies

Communication

Team collaboration

Resource planning

German language (plus)

Education

Bachelor's degree in Engineering, Computer Science, or related field

Master's degree preferred

Tools

Jira

Confluence

GitHub

Planisware

Polarion

SAP

Job description

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At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Sonova is seeking a Manager, Cloud Application Services to lead the Cloud Application Services team and support the reliable delivery of cloud backend capabilities, platform services, and operational support for Sonova’s digital solutions. This role will help build a collaborative, high-performing team while ensuring cloud services, platforms, documentation, and operational practices meet quality, security, compliance, and maintainability standards.

Responsibilities:

• Lead and develop the Cloud Application Services team in alignment with the overall strategy and roadmap
• Manage workforce planning, recruiting, performance evaluations, individual development, and succession planning
• Support delivery of cloud backend capabilities, platform services, and operational support for Sonova digital solutions
• Maintain transparent backlog, priority, and risk management at the operational level
• Coordinate work-package delivery based on business and project needs to ensure reliable execution
• Manage and continuously improve team assets, including infrastructure, systems, source code, data, documentation, and operational practices
• Partner with leadership, project management, product, and platform stakeholders to prioritize and coordinate team deliverables

More about you:

• Bachelor’s degree in Engineering, Computer Science, or a related field required; Master’s degree preferred
• 5+ years of professional experience working with current technologies, tools, and cloud-related services
• Experience leading teams and supporting performance, development, and resource planning
• Knowledge of agile methodologies and experience working in dynamic technical environments
• Strong communication skills with the ability to collaborate across teams and stakeholders
• Self-motivated, proactive, accountable, quality-conscious, and results-oriented
• Experience with MS Office, Jira, Confluence, and GitHub; Planisware, Polarion, SAP, or German language skills are a plus

Occasional travel may be required based on business needs.

What we offer:

• Exciting and challenging work environment
• Collaborative culture
• Opportunities for continuous self-improvement
• Opportunities for flexible hybrid model work environment
• A company that values diversity and inclusion
• Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions
• Mentorship program and career development plans

This role's pay range is between: $124,000 - $174,000 annually

Sonova Canada is now a certified Great Place to Work® May 2024- May 2025.

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Recruitment Fraud Warning

We have become aware of fraudulent recruitment activities in which individuals falsely claim to represent Sonova or recruitment agencies acting on our behalf. These individuals may contact potential candidates by email, messaging services or other channels and may offer employment opportunities or recruitment-related services, such as CV preparation or review, in exchange for payment.

Sonova will never ask candidates to pay fees or make payments as part of our recruitment process. We also do not require candidates to purchase recruitment, CV preparation, training or similar services as a condition of applying for or obtaining employment with us.

Please exercise caution if you receive an unsolicited communication claiming to relate to a vacancy at Sonova, particularly if it requests payment, financial information or other sensitive personal information.

If you are uncertain whether a recruitment communication is genuine, please verify the vacancy through our official careers page or contact us through the contact details published on our website.

Sonova accepts no responsibility for fraudulent communications or transactions made by individuals or organisations falsely claiming to represent us.