Scheduling Coordinator

platinum fire equipment; Brantford; On-site; CAD 42,000 - 62,000; Full time

Job summary

Platinum Fire is seeking a Scheduling Coordinator to support technicians and customers across Canada. The role emphasizes strong communication, data entry, and timely work-order management within a fast-paced environment.

The ideal candidate provides excellent written and verbal communication, organizational skills, and proficiency with MS Office. A professional, customer-focused approach is essential for success in this role.

Qualifications

• Post-secondary education in business, administration or related field.
• Strong customer service orientation with a professional approach.
• Excellent written and verbal communication skills.
• Strong organizational skills with attention to detail.
• Ability to prioritize tasks in a fast-paced environment.
• Proficiency with Microsoft Office (Outlook, Excel, Word); CRM/portals experience is a plus.

Responsibilities

• Coordinate with technicians and customers as needed.
• Answer phones and direct calls as required.
• Create, manage, and close service call work orders with accurate updates.
• Maintain confidentiality and handle multiple inquiries efficiently.

Skills

Customer service

Communication

MS Office

Data entry

Organizational skills

Multitasking

Team player

Confidentiality

Independent work

Education

Business/Administration degree

Tools

CRM systems

Client portals

Job description

Platinum Fire is part of the Onyx Fire Group, the fastest growing full-service fire protection company.

At this time, we are seeking a Scheduling Coordinator:

Responsibilities

• Responsible for the coordinating with technicians and customer as needed.
• Answer phones and direct calls as required
• Proven experience as an Administrative assistant or Office admin assistant
• Knowledge of office management systems and procedures
• Excellent communication skills both verbal and written
• Proficiency in MS Office (MS Excel, MS Word, Outlook and MS PowerPoint, in particular)
• Excellent typing and data entry skills
• Ability to deal effectively and courteously with all staff, customers and general public
• Customer service is a must.
• A proven team player with the ability to succeed in a fast-paced, rapidly changing environment.
• Strong understanding and commitment to the requirements of confidentiality
• Exceptional organizational skills, attention to detail and the ability to multi-task
• Able to work independently with minimum supervision
• A positive, can-do attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity
• Create, manage, and close service call work orders, ensuring accurate updates across internal systems and client portals

Qualifications & Skills

• Post-secondary education in Business, Administration, or a related field (or equivalent experience).
• Strong customer service orientation with a professional and positive approach.
• Excellent written and verbal communication skills.
• Strong organizational skills with attention to detail.
• Ability to prioritize tasks and manage multiple inquiries in a fast-paced environment.
• Proficiency with Microsoft Office (Outlook, Excel, Word); experience with client portals or CRM systems is an asset

Why Join Us?

• Join a growing, values-driven company dedicated to operational excellence and innovation.
• Work alongside a collaborative team that supports career growth and development.
• Competitive pay, benefits package, and learning opportunities.
• Be part of a company that protects lives and property through world-class fire protection services

This posting is for an existing vacancy. We are actively reviewing resumes for this open role.

We’re more than just a company—we’re a community. With our headquarters in Mississauga and branches across Canada, we’re trusted by clients nationwide. We’re proud of our high-performance culture and are committed to helping our people grow and succeed.

Platinum Fire is an equal opportunity employer committed to fair and respectful treatment of all individuals. We value diversity as a strength and strive to create an inclusive workplace. In accordance with provincial legislation and our Accommodation Policy, we welcome accommodation requests throughout the hiring process.