Scheduler - Hourly

Source Security & Investigations, Inc; London; On-site; CAD 41,000 - 42,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Paid time off and holidays

Professional development and training

Job summary

Allied Universal in London, Ontario is seeking a Scheduler - Hourly to oversee and coordinate security personnel schedules across the London and Windsor region, supporting Southwest and Northern Ontario branches.

The role requires strong organization, communication, and problem-solving skills, with duties including creating, adjusting, and communicating schedules, tracking hours, and ensuring compliance with company policies and employment standards.

Qualifications

• High school diploma or equivalent required; post-secondary education in Business Administration or related field is an asset.
• Experience in scheduling, workforce coordination, or administrative support.
• Strong organizational and time-management skills with the ability to prioritize multiple tasks.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite and scheduling software.

Responsibilities

• Develop, coordinate, and maintain schedules for security personnel based on client requirements, operational needs, and employee availability.
• Monitor staffing levels and make real-time scheduling adjustments to address absences, shift changes, and coverage requirements.
• Communicate schedules, assignments, duties, and schedule changes clearly and promptly to security personnel.
• Coordinate with management to ensure scheduling practices comply with policies and applicable labour and employment regulations.
• Utilize scheduling and workforce management software to track employee hours, monitor overtime, and maintain accurate timekeeping records.
• Respond promptly to scheduling inquiries and resolve staffing-related concerns in a professional and efficient manner.
• Maintain accurate and organized records of employee availability, schedules, shift assignments, and client requirements.
• Identify potential staffing gaps and take proactive measures to maintain continuous site coverage.
• Support management with administrative and scheduling-related tasks as required.
• Maintain confidentiality and professionalism when handling employee and client information.

Skills

Scheduling

Time management

Communication

Microsoft Office

Attention to detail

Independent work

Team collaboration

Education

High school diploma

Tools

Workforce management software

Job description

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Scheduler - Hourly

Location: London, OntarioEmployment Type: Full-TimeSchedule:Day Shi ft s, 40 Hours per WeekWorkdays: Monday to FridayCompensation: $40,500 to $42,000 annually

Position Overview

We are seeking a highly organized, detail-oriented, and dependable Scheduler- Hourly to oversee and coordinate security personnel schedules across the London & Windsor region, while indirectly supporting our Southwest & Northern Ontario branches.

The Scheduler will play a key role in ensuring adequate staffing coverage and maintaining a high level of service for our clients. This position requires strong communication, problem-solving, and organizational skills, as well as the ability to manage changing priorities in a fast-paced environment.

The successful candidate will work closely with security personnel, management, and clients to coordinate schedules, respond to staffing changes, resolve coverage issues, and ensure compliance with company policies and applicable employment standards.

Key Responsibilities

• Develop, coordinate, and maintain schedules for security personnel based on client requirements, operational needs, and employee availability.
• Monitor staffing levels and make real-time scheduling adjustments to address absences, shift changes, and coverage requirements.
• Communicate schedules, assignments, duties, and schedule changes clearly and promptly to security personnel.
• Coordinate with management to ensure scheduling practices comply with company policies and applicable labour and employment regulations.
• Utilize scheduling and workforce management software to track employee hours, monitor overtime, and maintain accurate timekeeping records.
• Respond promptly to scheduling inquiries and resolve staffing-related concerns in a professional and efficient manner.
• Maintain accurate and organized records of employee availability, schedules, shift assignments, and client requirements.
• Identify potential staffing gaps and take proactive measures to maintain continuous site coverage.
• Support management with administrative and scheduling-related tasks as required.
• Maintain confidentiality and professionalism when handling employee and client information.

Qualifications

• High school diploma or equivalent required; post-secondary education in Business Administration, Human Resources, Operations, or a related field is considered an asset.
• Previous experience in scheduling, workforce coordination, administrative support, security operations, or related positions.
• Strong organizational and time-management skills with the ability to effectively prioritize multiple tasks.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite and scheduling or workforce management software.
• Strong attention to detail and accuracy.
• Ability to work independently while also collaborating effectively with management and team members.
• Strong problem-solving and decision-making skills, particularly in time-sensitive situations.
• Ability to remain calm, professional, and organized in a fast-paced environment.
• Availability to work overnight shifts from Friday through Monday.

Compensation & Benefits

• Health, dental, and vision benefits
• Paid time off and statutory holidays
• Professional development and training opportunities
• Opportunity to gain valuable experience in workforce scheduling and security operations

Ideal Candidate

The ideal candidate is a reliable and proactive professional who can effectively manage multiple scheduling requirements while maintaining accuracy and clear communication. The successful candidate will demonstrate strong judgment, attention to detail, and the ability to respond quickly and professionally to unexpected staffing changes.

Allied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.