Scheduler and Administrator

Earth Angels Home Care; Town of Berwick; On-site; CAD 42,000 - 54,000; Full time

Job summary

Earth Angels Home Care is seeking a proactive Scheduler/Administrator to organize staff schedules, manage administrative tasks, and ensure smooth daily operations. The role requires strong attention to detail and effective communication with clients and caregivers.

Key duties include updating schedules, coordinating across teams, and maintaining accurate records while supporting onboarding as needed. A high school diploma and MS Office proficiency are essential.

Qualifications

• Proven scheduling experience and administrative support skills.
• Strong organizational and time-management abilities.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office and basic data management.

Responsibilities

• Create, maintain, and update staff schedules and appointments.
• Provide general administrative support and handle filing, data entry, and document management.
• Communicate schedule changes promptly to clients, caregivers, and teams; resolve conflicts.
• Monitor workflow and suggest improvements to scheduling and processes.

Skills

Scheduling

Administrative

Time management

Communication

Education

High school diploma

Associate's or Bachelor's preferred

Tools

Microsoft Office

Job description

Position Summary

Earth Angels Homecare is a leading home care agency dedicated to helping older adults continue to live at home. We provide personalized home care services and solutions to fit the family.

We are seeking an outgoing, motivated and dedicated Scheduler/Administrator to join our team. The Scheduler / Administrator is responsible for coordinating schedules, managing administrative tasks, and ensuring smooth day-to-day operations. This role requires strong organizational skills, attention to detail, and the ability to communicate effectively with internal teams, clients, and caregivers.

Key Responsibilities

Scheduling & Coordination

• Create, maintain, and update schedules for staff, meetings, appointments, or projects
• Coordinate availability across teams and resolve scheduling conflicts
• Communicate schedule changes promptly and accurately
• Ensure schedules align with operational needs, deadlines, and priorities

Administrative Support

• Provide general administrative support, including data entry, filing, and document management
• Prepare reports, calendars, and correspondence as needed
• Maintain accurate records and databases
• Assist with onboarding (as applicable)

Communication & Liaison

• Serve as a point of contact for scheduling inquiries
• Communicate with clients, or internal staff via email, phone, or messaging platforms
• Escalate issues or conflicts to management when necessary

Process & Organization

• Monitor workflow efficiency and suggest improvements to scheduling or administrative processes
• Ensure compliance with company policies and procedures
• Maintain confidentiality and professionalism at all times

Required Qualifications

• High school diploma or equivalent (Associate's or Bachelor's degree preferred)
• Proven experience in scheduling, administrative support, or office coordination
• Strong organizational and time-management skills
• Proficiency in Microsoft Office
• Excellent written and verbal communication skills

Preferred Skills & Attributes

• Ability to multitask and manage competing priorities
• Strong problem-solving skills
• Detail-oriented with a high level of accuracy
• Customer-service mindset
• Ability to work independently and as part of a team