Scheduler

The Salvation Army in Canada; Vancouver; On-site; CAD 29,000 - 37,000; Full time

Job summary

Sunset Lodge in Victoria, BC, operated by The Salvation Army in Canada, is seeking an administrative coordinator to greet visitors, answer calls, and manage scheduling and attendance for all departments.

This role provides essential clerical support to facility staff in a 108-bed long-term care home.

Qualifications

• Grade 12 diploma; administrative courses preferred.
• Minimum 3 years related experience in an administrative and/or financial position.
• Ability to type and utilize a variety of computer software applications effectively.

Responsibilities

• Receive visitors and answer telephones.
• Schedule and manage time/attendance across departments.
• Staffing coordination and emergency staffing.
• Maintain timekeeping system and shift adjustments.
• Provide clerical support to facility personnel.

Skills

Friendly attitude

Customer service

Typing speed

Office software

Equipment operation

Time management

English communication

Education

Grade 12 diploma

Administrative courses preferred

Tools

Office software

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Sunset Lodge in Victoria, BC, is a 108-bed long-term care home operated by the Salvation Army. Located along the beautiful Gorge Waterway, our home features park-like grounds and therapeutic gardens where residents and their guests can enjoy peaceful surroundings and views of the water throughout the year.

Sunset Lodge is committed to ensuring every resident feels known, valued, and cared for, while providing person-centered care in a home guided by Christ and rooted in love. Sunset Lodge is a place where you can build relationships, grow, and be part of something that matters.

POSITION PURPOSE SUMMARY

Responsibilities of the position include receiving visitors, answering telephones, scheduling and time and attendance for all departments, Staffing coordination, emergency staffing, timekeeping system management, shift adjustment and approvals and providing clerical support to facility personnel.

KEY ACCOUNTABILITIES

Staffing Coordination

• Collaboration: Work with Managers to ensure adequate staffing levels.


• Continuous Operation: Support scheduling to avoid service disruptions.

Schedule Updates

• Workday Management: Input and update schedules in scheduling systems.


• Verification: Ensure accuracy of schedule data.

Shift Changes and Attendance

• Shift Logs: Maintain a detailed log of shift changes.


• Attendance Records: Track and update attendance data.

Emergency Staffing

• Immediate Response: Contact Managers or RNs for urgent staffing needs.


• Contingency Planning: Develop plans for unexpected staffing shortages.

Training Records

• Log Maintenance: Track in-service training participation for employees.

Timekeeping System Management

• Record Maintenance: Input accurate attendance data into the system (Responsible for Care Aide).


• Data Integrity: Regularly audit records for consistency (Responsible for Care Aide).

Attendance Tracking and Reporting

• Leave Management: Monitor vacation, sick days, and other leave types (Responsible for Care Aide).


• Trend Analysis: Prepare reports on attendance patterns (Responsible for Care Aide).

Shift Adjustments and Approvals

• Schedule Changes: Update schedules to reflect approved adjustments (Responsible for Care Aide).


• Overtime Management: Log and track overtime hours.


• Shift Exchange Management: Log and track shift exchange hours.

Policy Compliance

• Monitoring: Ensure all records comply with agreements and policies.


• Reporting: Alert management to attendance irregularities.

Employee Communication

• Discrepancy Notifications: Communicate errors and corrections to employees.


• Guidance: Educate employees on attendance rules.

Additional Responsibilities

• General Contribution: Perform other related duties as required, enhancing the overall efficiency and professionalism of the office.

Health & Safety

The incumbent's work environment is typically located at care facilities. The incumbent will work under the following disagreeable conditions:

• Dealing with crisis situations


• Dealing with difficult residents The incumbent has no travel required .

Exposure to Hazards

The job incumbent may be exposed to the risk of minor to moderate risk of injury or illnesses due to:

• Exposure to infectious diseases


• Other potentially dangerous situations (rare)

Precautionary Measures

The incumbent must take the following precautionary measures (in addition to health and safety rules):

• Universal Precautions


• Hand wash with anti-bacterial soap


• Aware of resident's issues


• Non-violent crisis intervention training

Managerial Responsibility

• Reports directly to Director of Operations


• Direct reports: has none

Financial and Materials Management

The incumbent has no responsibility for Financial Resources

Education and Experience Qualifications

Education, Qualifications and Certifications:

• Grade 12 diploma. Administrative courses preferred.


• Minimum 3 years related experience in an administrative and/or financial position.

Skills and Capabilities

• Friendly, outgoing attitude and good customers service skills.


• Ability to type and utilize a variety of computer software applications effectively.


• Ability to operate related equipment.


• Ability to organize & prioritize work, meeting deadlines.


• Ability to communicate effectively in English - both verbally and in writing.


• Physical ability to carry out duties of this position.


• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.

PHYSICAL EFFORT/DEXTERITY REQUIRED

The performance of the job requires a moderate amount of standing, walking, physical intervention, and some data input.

The incumbent is required to lift less than 20 pounds.

CONCENTRATION REQUIRED

The performance of the job requires attentive listening, analyzing, and helping employees regarding to schedule.

The above responsibilities must be discharged in accordance with The Salvation Army's Mission Statement, in a professional manner, upholding our code of conduct.

Compensation

The target hiring range for this position is $21.28 to $26.60 with a maximum of $31.92.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.