SAP FI - Support - Application Consultant L3 (contract)

Capgemini; Toronto; On-site; CAD 64,000 - 80,000; Full time

Job summary

Capgemini is seeking an experienced SAP FI Production Support Consultant to bolster critical Finance operations across AP, GL, FA, and P2P, with focus on Concur, Coupa, and EDI integrations.

You will troubleshoot, perform RCA, and coordinate with Finance users, IT teams, and vendors to ensure ongoing operational stability and timely issue resolution in a complex enterprise environment.

Qualifications

• 5+ years of SAP FI production support experience.
• Strong troubleshooting and incident management skills.
• Experience with financial reconciliations and RCA.
• Knowledge of SAP integration technologies including IDocs and middleware.
• Experience with ITIL-based support models.

Responsibilities

• Provide L2/L3 production support for SAP FI processes.
• Investigate and resolve job failures, interface issues, batch processing errors, and month-end close issues.
• Support and troubleshoot processes across Accounts Payable (AP), General Ledger (GL), Fixed Assets (FA), Procure-to-Pay (P2P).
• Collaborate with business teams, technical teams, and vendors to resolve production issues.
• Monitor critical financial batch jobs and ensure timely issue resolution.

Skills

SAP FI

Production support

Incident management

RCA

Batch processing

Interfaces

ITIL

Finance integrations

Tools

Concur

Coupa

EDI

IDoc s

Middleware

Job description

Seeking an experienced SAP FI Production Support Consultant to support critical Finance operations across Accounts Payable (AP), General Ledger (GL), Fixed Assets (FA), Procure-to-Pay (P2P) processes, and HR & Finance integrations including Concur, Coupa, and EDI systems. The role requires strong production support, troubleshooting, reconciliation, and root cause analysis skills, along with the ability to work closely with Finance business users and technical teams.

Required Skills

• 5+ years of hands-on SAP FI production support experience with strong expertise in Accounts Payable (AP), General Ledger (GL), Fixed Assets (FA), Procure-to-Pay (P2P), Banking, and Financial Reporting processes
• Strong troubleshooting and incident management skills with the ability to investigate and resolve production issues, posting errors, batch job failures, interface issues, and month-end close problems
• Expertise in financial reconciliations, transaction analysis, and Root Cause Analysis (RCA) to identify discrepancies, determine issue sources, and implement permanent solutions
• Experience supporting Finance integrations and interfaces including Concur, Coupa, EDI, middleware platforms, file transfers, IDocs, and external financial applications
• Strong knowledge of Finance and Accounting processes including financial controls, period-end close activities, payment processing, asset accounting, and reporting requirements
• Ability to monitor and support batch processing environments including job scheduling, job dependency analysis, file transfer management, and coordination with Infrastructure, BASIS, and Mainframe teams
• Excellent analytical and stakeholder management skills with the ability to collaborate effectively with Finance business users, technical teams, vendors, and cross-functional support groups
• Experience working in complex enterprise support environments with exposure to ITIL-based Incident, Problem, and Change Management processes, with a strong focus on operational stability, service excellence, and business continuity

Preferred Experience

• SAP FI Certification
• Experience in Banking, Financial Services, or other large enterprise environments
• Knowledge of SAP integration technologies including IDocs, interfaces, and middleware platforms
• Familiarity with ITIL-based support models

Key Responsibilities

• Provide L2/L3 production support for SAP FI processes and Finance applications
• Investigate and resolve job failures, interface issues, batch processing errors, and month-end close issues
• Support and troubleshoot processes across:
• Accounts Payable (AP)
• General Ledger (GL)
• Fixed Assets (FA)
• Procure-to-Pay (P2P) processes
• Third-party integrations (Concur, Coupa, EDI systems, etc.)
• Banking and Financial Reporting
• Perform Root Cause Analysis (RCA) and drive permanent resolution for recurring issues
• Analyze financial and transactional data to identify discrepancies and processing failures
• Perform reconciliations between SAP, upstream/downstream applications, and external systems
• Support and troubleshoot Finance integrations involving SAP, middleware, file transfers, and external applications
• Collaborate with business teams, technical teams, and vendors to resolve production issues
• Monitor critical financial batch jobs and ensure timely issue resolution

Key Success Factors

• Ability to quickly diagnose and resolve production issues
• Strong business acumen to communicate effectively with Finance stakeholders
• Excellent analytical, reconciliation, and root cause identification skills
• Ownership mindset with a focus on operational stability and business continuity

The pay range that the employer in good faith reasonably expects to pay for this position is $46.25/hour - $57.81/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.