SAP CX Senior Project Manager

SAP; Montreal; Hybrid; CAD 99,000 - 218,000; Full time

Job summary

Join SAP as a Project Manager in the North America CX Solution Area, where you'll lead high-quality eCommerce projects and collaborate with cross-functional teams. This role requires a robust background in Agile methodologies and project management, facilitating transformations for our clients and contributing to their success.

Benefits

Learning and Development Opportunities

Flexible Working Models

Collaborative Team Environment

Qualifications

• 8 to 12 years of professional experience required.
• 5+ years of Project Management experience in software development.
• PMP certification preferred.

Responsibilities

• Oversee the project lifecycle from initiation to closure.
• Manage project budget and track financials.
• Serve as point of contact for stakeholders.

Skills

Communication

Agile Methodologies

Problem Solving

Stakeholder Management

Education

Bachelor's Degree

Tools

Jira

Confluence

MS Project

Job description

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do

As a Project Manager within our dynamic North America CX Solution Area, you'll play a pivotal role in driving the successful delivery of high-quality SAP Commerce Cloud solutions. You will oversee the end-to-end execution of eCommerce implementation projects, ensuring alignment with customer objectives, budget, and timeline. This involves planning, coordinating, and managing project activities while fostering a culture of Agile excellence. The Project Manager works closely with the project board members (Product Owner, Lead Software Developer, Lead QA Analyst, and Solution Architect) to deliver the complete solution for the customer. You will serve as the key point of contact for stakeholders, removing impediments, mitigating risks, and ensuring smooth communication across teams. This role offers the opportunity to make a significant impact on our customers' success, requiring frequent interaction with international clients and occasional travel.

• Lead high-level project planning, ensuring timelines and schedules are managed effectively, while delegating detailed task planning to the team.
• Oversee the project budget, tracking financials to ensure alignment with the established budget, and address any variances.
• Serve as the central point of information collection within the Project Board, ensuring a consistent flow of information across the project.
• Coordinate meetings with the customer team to maintain strong relationships and ensure alignment on project progress.
• Align with senior management, particularly the Project Delivery Manager, to ensure strategic alignment and effective project execution.
• Support Project Board members in consulting and coaching customers on Agile methodologies, implementation best practices, and eCommerce solutions.
• Proactively identify changes in work scope and engage stakeholders to reassess and adjust project scope, budget, and timeline as needed.
• Communicate a clear vision of the project's objectives, motivating the team to achieve them and fostering a high-performance environment.
• Conduct project planning activities and oversee the execution of the project lifecycle, from Initiating to Close, ensuring proper use of methodologies, tools, procedures, and governance.
• Escalate project issues early to account management or delivery management to ensure timely resolution.
• This role involves working in a distributed environment with our international customers and requires occasional overseas travel. Monthly travel will range between 0-20% on average.

What you bring

• Strong verbal and written English communication skills.
• Bachelor's Degree with total of 8 to 12 years of professional experience.
• 5+ years of experience as a Project Manager in software development projects.
• 5+ years of experience managing commercial projects in a Professional Services environment.
• Proven experience with Agile methodologies, such as Scrum and Kanban frameworks.
• Experience managing the full project lifecycle, from initiation to closure.
• Ability to lead and collaborate with cross-functional and multicultural teams.
• Strong stakeholder management skills with a track record of delivering customer satisfaction.
• Experience in financial management, including budgeting and forecasting.
• Excellent problem-solving, decision-making, and negotiation skills.
• Proficiency with project management tools such as Jira, Confluence, and MS Project.
• PMP certification or equivalent project management certification preferred.
• Experience working with international, enterprise-level customers.
• Understanding of B2C and / or B2B eCommerce solutions.

Meet your team

Within the North America CX Solution Area, we are the go-to team for customers seeking guidance and expertise in acquiring, implementing, operating, and expanding their CX solutions. We are driven by a passion for customer success, acting as trusted advisors and providing best practices to accelerate deployments and optimize cloud solutions. We empower our customers to leverage SAP innovations and achieve their business goals. We celebrate positive customer feedback and view the expansion of our engagements as the ultimate measure of our success. Join our team and make a real impact on our customers' digital transformation journeys!

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and / or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team : [emailprotected] .

For SAP employees : Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training.

EOE AA M / F / Vet / Disability :

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 99,900 - 217,300 (CAD) CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements : www.SAPNorthAmericaBenefits.com.

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

Requisition ID : 421270 | Work Area : Consulting and Professional Services | Expected Travel : 0 - 20% | Career Status : Professional | Employment Type : Regular Full Time | Additional Locations : #LI-Hybrid

Job Segment : Cloud, ERP, SAP, Project Manager, Solution Architect, Technology