SalonCentric Canada - Customer Service Representative - Contract

SalonCentric; Mississauga; On-site; CAD 35,000 - 50,000; Full time

Job summary

SalonCentric is seeking a Customer Service Representative to join their expanding team in Canada. The role involves processing orders, resolving customer inquiries, and providing excellent service. Ideal candidates will have strong communication skills and a customer-focused attitude.

Benefits

Dynamic work environment

Diversity and inclusion commitment

Qualifications

• At least 2 years of customer service and data entry experience.
• Minimum typing speed of 50 WPM.

Responsibilities

• Processing customer orders using SAGE software.
• Resolving customer inquiries regarding products and shipments.
• Engaging with clients to resolve issues amicably.

Skills

English communication

Organizational skills

Time management

Multitasking

Customer service focus

Tools

SAGE software

Job description

Customer Service Representative

Salon Centric is the premier national distributor of salon professional products in the U.S., created by L'Oréal USA in 2008. We have 585 SalonCentric stores and 260 StateǀRDA stores across the US. We are expanding into Canada, with our first presence in Ontario (2023), British Columbia (2024), and Quebec (2025).

Our vision is to inspire the Beauty Community to make the world a more colorful place. We are committed to creating an inclusive, valued, and empowering environment where members can share, learn, grow, and thrive. We support social, environmental, and economic causes that benefit the professional beauty industry and our community.

Key Responsibilities:

• Processing customer orders using SAGE software
• Answering inbound calls professionally, clearly, and courteously
• Resolving customer inquiries regarding products, shipments, pricing, promotions, and returns
• Engaging with clients to resolve issues amicably
• Supporting sales representatives to provide excellent customer service

Qualifications and Skills:

• Excellent English communication skills
• At least 2 years of customer service and data entry experience in an office setting
• Strong organizational and time management skills
• Proficient in written and verbal communication
• Ability to multitask and excel in a fast-paced environment
• Team-oriented attitude
• Minimum typing speed of 50 WPM
• Quick learner with high product knowledge retention
• Strong customer service focus
• Ability to meet tight deadlines

Position Details:

• Full-Time Contract
• Shift: 11:00 AM - 7:00 PM (Eastern)

What We Offer:

Join us to learn about an exciting business and unlock your full potential. Be part of a company that values and recognizes your contributions. Engage in diverse projects and enjoy a fun, dynamic work environment.

We are an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of race, ethnicity, religion, gender, age, national origin, sexual orientation, disability, or other protected statuses.

We also adhere to the Accessibility for Ontarians with Disabilities Act (AODA). If you need accommodations during the recruitment process, please inform us, and we will assist you.