SalonCentric Canada - Customer Service Representative - Contract

L'Oréal; Mississauga; On-site; CAD 40,000 - 50,000; Full time

Job summary

Join a leading company as a Customer Service Representative in Mississauga. You'll be responsible for processing orders, resolving inquiries, and providing exceptional customer service. This full-time contract role offers opportunities for growth and learning in a diverse environment.

Qualifications

• At least 2 years of customer service and data entry experience.
• Minimum 50 WPM keyboarding skills.

Responsibilities

• Processing customer orders using SAGE software.
• Resolving customer inquiries related to products and shipments.

Skills

English communication

Organizational skills

Time management

Customer service orientation

Keyboarding skills

Tools

SAGE software

Job description

SalonCentric Canada - Customer Service Representative - Contract

Join to apply for the SalonCentric Canada - Customer Service Representative - Contract role at L'Oréal.

SalonCentric is the premier national distributor of salon professional products in the U.S., created by L’Oréal USA in 2008, with 585 SalonCentric stores and 260 StateǀRDA stores. In 2023, it expanded into Ontario, Canada, with plans for further growth into British Columbia (2024) and Quebec (2025).

Our vision is to inspire the Beauty Community to make the world more colorful. We foster an inclusive environment where every member feels valued and empowered, supporting social, environmental, and economic causes that benefit the professional beauty industry.

Key Responsibilities

• Processing customer orders using SAGE software
• Answering inbound calls professionally and courteously
• Resolving customer inquiries related to products, shipments, pricing, promotions, and returns
• Engaging with clients to resolve issues in a friendly and professional manner
• Assisting sales representatives to provide excellent customer service

Qualifications and Skills

• Excellent English communication skills
• At least 2 years of customer service and data entry experience in an office setting
• Strong organizational and time management skills
• Proficient in written and verbal communication
• Ability to multi-task and thrive in a fast-paced environment
• Team player mentality
• Minimum 50 WPM keyboarding skills
• Quick learner with high product knowledge retention
• Strong customer service orientation
• Ability to meet tight deadlines

Position Details

Full-Time Contract
Shift: 11:00 AM - 7:00 PM (Eastern Time)

Benefits and Opportunities

Embark on a journey of learning and growth within a thriving company. Contribute to meaningful projects and be valued as part of a larger community. We promote diversity and inclusivity and are committed to accessible employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available upon request during the recruitment process.