Client Service Coordinator/ Front Desk

Socket.dev; Mississauga; On-site; CAD 35,000 - 52,000; Full time

Benefits offered by this job

Commission on sales

Upbeat environment

Opportunity for advancement

Job summary

BLO Blow Dry Bar is seeking a friendly, professional Front Desk Receptionist & Client Service Coordinator to create a welcoming guest experience. You will manage the front desk, salon operations, and daily tasks with a focus on exceptional service and efficient appointment handling.

Ideal candidates bring customer service experience, strong organization, and a positive, proactive attitude. This role involves greeting clients, booking, payments, and maintaining a tidy, inviting space.

Qualifications

• Previous customer service, reception, or hospitality experience is an asset.
• Excellent communication and interpersonal skills.
• Friendly, welcoming, and professional appearance.
• Strong organizational and time-management abilities.
• Able to multitask in a busy salon environment.
• Comfortable answering phones and using booking software.

Responsibilities

• Greet clients with a warm, professional attitude.
• Check clients in/out and manage appointments.
• Answer calls and respond to client questions.
• Process payments and handle transactions.
• Maintain a clean and inviting front desk and reception area.
• Support daily salon operations and promotions.
• Build relationships to encourage repeat visits.

Skills

Customer service

Reception

Hospitality

Organization

Time management

Phone etiquette

Appointment scheduling

Cash handling

Tools

Appointment-booking software

POS system

Job description

Benefits

• commission on sales
• Upbeat environment
• Opportunity for advancement

Position Overview

We are looking for a friendly, professional, and organized Front Desk Receptionist & Client Service Coordinator to create a welcoming experience for every guest at BLO Blow Dry Bar. This role is responsible for providing exceptional customer service while keeping the front desk, salon, and daily operations running smoothly.

Key Responsibilities

Client Service & Front Desk

• Greet and welcome clients with a warm, professional attitude.
• Check clients in and out and ensure a smooth, positive experience.
• Answer incoming phone calls and respond to client questions.
• Schedule, confirm, reschedule, and manage client appointments.
• Manage the salon booking system and maintain an organized appointment calendar.
• Handle cancellations, late arrivals, and appointment changes professionally.
• Assist clients with selecting services and answer questions about salon offerings.
• Process payments and accurately handle transactions.
• Maintain a professional and inviting front desk and reception area.
• Build positive relationships with clients and encourage repeat visits.

Salon Cleanliness & Organization

• Keep the front desk, waiting area, retail area, and common spaces clean, tidy, and organized.
• Regularly wipe down and sanitize high-touch surfaces.
• Help maintain overall salon cleanliness throughout the day.
• Ensure stations and client areas are neat and presentable.
• Empty garbage and recycling as needed.
• Restock front desk, washroom, and salon supplies.

Coffee & Client Hospitality

• Prepare and offer coffee, tea, and water to clients when appropriate.
• Keep the coffee/hospitality area clean, stocked, and organized.
• Ensure clients feel comfortable and well cared for during their visit.

Laundry & Salon Support

• Collect, sort, wash, dry, fold, and organize salon towels and linens.
• Keep clean towels and linens properly stocked and readily available.
• Maintain laundry areas and equipment in a clean and organized condition.
• Assist the salon team with day-to-day tasks as needed.

Team Support & Daily Operations

• Communicate effectively with stylists and management regarding appointments, client needs, and salon operations.
• Help open and close the salon according to established procedures.
• Assist with stocking products and supplies.
• Monitor inventory of front desk, cleaning, coffee, laundry, and salon supplies and notify management when items need to be reordered.
• Support promotional activities, retail sales, and client outreach when required.
• Maintain a positive, professional, and team-oriented environment.
• Perform other reasonable duties required to support the smooth operation of the salon.

Qualifications & Skills

• Previous customer service, reception, hospitality, or salon experience is an asset.
• Excellent communication and interpersonal skills.
• Friendly, welcoming, and professional personality.
• Strong organizational and time-management skills.
• Ability to multitask in a busy salon environment.
• Comfortable answering phones and working with appointment-booking software.
• Reliable, punctual, and detail-oriented.
• Able to maintain a clean and organized environment.
• Ability to work independently while also being a supportive team member.
• Professional appearance and a positive attitude.

What We're Looking For

The ideal candidate is someone who genuinely enjoys people, organization, hospitality, and creating an exceptional client experience. You are proactive, dependable, attentive to detail, and willing to jump in wherever needed - from answering the phone and booking appointments to making coffee, folding laundry, and keeping the salon sparkling clean.