Salesforce Quality Analyst Tester

OSI Digital; Vancouver; Teletrabalho; CAD 70 000 - 120 000; Tempo integral

Resumo da oferta

Osi Digital Inc. is seeking a Salesforce QA Tester to run manual tests for new features in Vancouver, Canada, with remote options. The role emphasizes validating acceptance criteria, executing test scripts, and tracking defects in Jira.

Familiarity with automation is a plus, and the candidate should contribute to sprint quality and stakeholder training. The ideal candidate has 4+ years of Salesforce testing experience, knowledge of Service Cloud, and a strong understanding of agile processes.

Qualificações

• Bachelor's degree in CS or related field is required with 4+ years of Salesforce tester work experience.
• Experience with Salesforce Service Cloud and administration is preferred.
• Strong manual functional testing experience and potential automation exposure.

Responsabilidades

• Run manual tests for all features; assist in clarifying acceptance criteria.
• Design, develop and execute manual and automated test scripts where applicable.
• Identify, document, triage and track defects using JIRA.
• Coordinate testing scope with new feature requests in JIRA.
• Perform exploratory and negative testing; support sprint quality during TD/CI.
• Conduct basic Salesforce config changes, reports, dashboards, and workflows as needed.
• Provide training support for stakeholders when required.

Conhecimentos

Communication skills

Team collaboration

Analytical thinking

Process improvement

Attention to detail

Project management

Salesforce testing

APEX knowledge

Agile/Scrum

Formação académica

Bachelor's degree in CS or related field

Ferramentas

JIRA

Git

CI/CD

Salesforce

Descrição da oferta de emprego

Role: Salesforce QA Tester (Manual Tester)

Type: FT

Location: Vancouver, BC Canada Remote

Position Summary: The Quality Assurance (QA) Engineer role will be responsible for running manual test of all the features being developed. They will occasionally leverage analyst and administrator skills when needed. They will assist in clarifying acceptance criteria for running manual and automated tests.

Key Responsibilities:

• The resource will be responsible for running manual test of all the features being developed.
• Knowledge/experience with automation is a plus but not required.
• Estimates, prioritizes, and facilitates testing activities
• Assists with functional business requirements around data, process flows, use cases, triggers, and integration points when crafting test cases
• Ensures delivered functionality meets business and customer needs
• Designs, develops and executes manual and automated test scripts
• Models test scenarios based on acceptance criteria, and supports any testing efforts, including functional, regression, UAT, and smoke testing
• Performs quality assurance within sprint iterations; works closely with developers during test driven development to improve quality of delivery
• Validates defect fixes and that new features work as expected and that it does not cause regressions in affected areas
• Conducts exploratory and negative testing
• Identifies, thoroughly documents, triages, and tracks defects/bugs using JIRA tool
• Coordinates the evaluation, scope and completion of new feature requests using JIRA tool
• Conducts basic administrative functions including Salesforce configuration changes, user account maintenance, reports and dashboards, workflows and other routine tasks
• Provides occasional training support for various stakeholders

Required (KSAs):

• Strong verbal and written communication skills
• Team-oriented person and able to support the delivery team wherever necessary
• Strong understanding of business principles, systems improvement and testing, and software development methodologies and standards
• Excellent analytical skills with ability to create systematic and consistent requirement specifications in both technical and user-friendly language
• Expertise in a diverse variety of IT process improvement concepts, practices, and procedures
• Great attention to detail and ability to identify, isolate and document defects in software
• Demonstrated project management skills
• Salesforce platform and testing approach knowledge preferred
• Understanding of APEX and Salesforce test classes

Education and Experience Requirements

• Bachelor's Degree in CS or related field and at least 4+ years of Salesforce Tester work experience
• At least 1-3 years of Salesforce experience in Service Cloud and Salesforce administration
• Strong experience with functional (manual) testing of software applications
• Experience writing test automation script for Salesforce functionality preferred
• Experience writing acceptance criteria around business process design, data modeling and reengineering
• Understanding of Agile/Scrum methodology and working experience in Agile environment is strongly desired
• Ability to adapt to 2-week sprint cycles and experienced in the full software lifecycles from design to deployment
• Knowledge of Git, and CI/CD is preferred but not required
• Experience with performance and/or stress testing is preferred.