Salesforce Quality Analyst Tester

OSI Digital; Toronto; Teletrabalho; CAD 70 000 - 95 000; Tempo integral

Resumo da oferta

OSI Digital is seeking a Salesforce QA Tester (Manual Tester) to join our Toronto-based team. This full-time role allows remote work from Toronto, Canada.

You will perform manual testing, help clarify acceptance criteria, and support automated testing efforts when available. The ideal candidate has 4+ years of Salesforce testing experience in Service Cloud, strong domain knowledge of QA processes, and excellent collaboration with developers.

Qualificações

• Strong written and verbal communication skills.
• Experience with manual testing of software applications.

Responsabilidades

• Run manual tests for features being developed.
• Assist with acceptance criteria for testing.
• Coordinate test efforts using JIRA and track defects.

Conhecimentos

Manual testing

Salesforce testing

Team collaboration

Analytical thinking

Formação académica

Bachelor's Degree in CS or related field

Ferramentas

JIRA

Descrição da oferta de emprego

Role: Salesforce QA Tester (Manual Tester)

Type: FT

Location: Toronto, Canada- Remote

Position Summary: The Quality Assurance (QA) Engineer role will be responsible for running manual test of all the features being developed. They will occasionally leverage analyst and administrator skills when needed. They will assist in clarifying acceptance criteria for running manual and automated tests.

Key Responsibilities:

• The resource will be responsible for running manual test of all the features being developed
• Knowledge/experience with automation is a plus but not required
• Estimates, prioritizes, and facilitates testing activities
• Assists with functional business requirements around data, process flows, use cases, triggers, and integration points when crafting test cases
• Ensures delivered functionality meets business and customer needs
• Designs, develops and executes manual and automated test scripts
• Models test scenarios based on acceptance criteria, and supports any testing efforts, including functional, regression, UAT, and smoke testing
• Performs quality assurance within sprint iterations; works closely with developers during test driven development to improve quality of delivery
• Validates defect fixes and that new features work as expected and that it does not cause regressions in affected areas
• Conducts exploratory and negative testing
• Identifies, thoroughly documents, triages, and tracks defects/bugs using JIRA tool
• Coordinates the evaluation, scope and completion of new feature requests using JIRA tool
• Conducts basic administrative functions including Salesforce configuration changes, user account maintenance, reports and dashboards, workflows and other routine tasks
• Provides occasional training support for various stakeholders

Required (KSAs):

• Strong verbal and written communication skills
• Team-oriented person and able to support the delivery team wherever necessary
• Strong understanding of business principles, systems improvement and testing, and software development methodologies and standards
• Excellent analytical skills with ability to create systematic and consistent requirement specifications in both technical and user-friendly language
• Expertise in a diverse variety of IT process improvement concepts, practices, and procedures
• Great attention to detail and ability to identify, isolate and document defects in software
• Demonstrated project management skills
• Salesforce platform and testing approach knowledge preferred
• Understanding of APEX and Salesforce test classes

Education And Experience Requirements

• Bachelor's Degree in CS or related field and at least 4+ years of Salesforce Tester work experience
• At least 1-3 years of Salesforce experience in Service Cloud and Salesforce administration
• Strong experience with functional (manual) testing of software applications
• Experience writing test automation script for Salesforce functionality preferred
• Experience writing acceptance criteria around business process design, data modeling and reengineering
• Understanding of Agile/Scrum methodology and working experience in Agile environment is strongly desired
• Ability to adapt to 2-week sprint cycles and experienced in the full software lifecycles from design to deployment
• Knowledge of Git, and CI/CD is preferred but not required
• Experience with performance and/or stress testing is preferred