Salesforce Functional Manager

PwC Canada; Ottawa; On-site; CAD 112,000 - 162,000; Full time

Job summary

PwC Canada is seeking a Salesforce Functional Manager in Ottawa to lead discovery, translate business needs into Salesforce solutions, and guide configuration-led delivery. You will coach functional consultants, collaborate with technical and client teams, and ensure alignment with best practices across Sales, Service, Experience Clouds, and Industry Clouds.

With 5+ years of Salesforce functional consulting and 3+ years in lead roles, you will drive workshops, design sessions, UAT cycles,

Qualifications

• 5+ years hands-on Salesforce functional consulting experience with 3+ years in functional lead roles.
• Strong experience in business process design, requirements elicitation, user story development, acceptance criteria, functional documentation, and Salesforce configuration-led delivery.
• Proven ability to lead discovery workshops, design sessions, stakeholder demonstrations, UAT cycles, training support, and adoption activities for complex Salesforce programs.
• Experience with Agile/Scrum delivery and full SDLC—user stories, sprint planning, backlog refinement, retrospectives, testing, release readiness, and post-go-live support.
• One or more Salesforce certifications: Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Experience Cloud Consultant, or Industry Cloud certifications.
• Familiarity with Jira, Confluence, process mapping, solution design documentation, configuration workbooks, traceability matrices, test scripts, and knowledge transfer materials.

Responsibilities

• Lead discovery, translate business needs into practical Salesforce solutions, and guide configuration-led delivery.
• Coach functional consultants and work with technical and client teams to ensure alignment with leading practices.
• Define functional delivery standards, configuration documentation, testing traceability, and acceptance criteria.
• Support sprint planning, backlog refinement, demonstrations, defect triage, and user acceptance testing.
• Contribute to Salesforce solution designs across Service Cloud, Sales Cloud, Experience Cloud, and Industry Clouds.

Skills

Salesforce functional consulting

Discovery workshops

Functional leadership

Agile/Scrum delivery

Business process design

Stakeholder management

UAT & training support

Solution design

Tools

Jira

Confluence

Lucidchart

Miro

Job description

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

The Opportunity

As a Salesforce Functional Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. PwC's Salesforce practice is seeking a functional leader to help clients define, design, and deliver Salesforce-enabled business transformation. This role will focus on leading discovery, translating business needs into practical Salesforce solutions, guiding configuration-led delivery, and supporting adoption—while coaching functional consultants and working collaboratively with technical and client teams. You’ll work across Salesforce Clouds, Agentforce, Data Cloud, Flow, and the Lightning Platform to help enterprise clients deliver sustained outcomes. Your role will include, but isn’t limited to:

• Business processes, user journeys, and Salesforce-enabled operating models that improve service delivery and support measurable client outcomes
• Functional solution designs across Sales Cloud, Service Cloud, Experience Cloud, Public Sector Solutions, Industry Clouds, Flow, Data Cloud, Agentforce, Einstein, and reporting capabilities
• Discovery workshops, process maps, personas, user stories, acceptance criteria, configuration workbooks, backlog structures, and functional specifications
• Testing, training, adoption, and knowledge transfer approaches that help clients build confidence and sustain value after go-live
• Functional Environment & Tools: Public Sector Solutions, Reports & Dashboards, Jira, Confluence, Lucidchart/Miro, User stories, Process mapping, Training and enablement materials
• Facilitate client workshops, design sessions, playbacks, and stakeholder demonstrations to build alignment on business needs, solution options, and delivery priorities
• Translate client business requirements into functional specifications, user stories, acceptance criteria, process flows, and configuration guidance for delivery teams
• Define functional delivery standards, configuration documentation practices, testing traceability, and acceptance criteria that support quality, scalability, and adoption
• Support sprint planning, backlog refinement, demonstrations, defect triage, user acceptance testing, training preparation, and business readiness activities
• Contribute to Salesforce solution designs across Service Cloud, Sales Cloud, Experience Cloud, Public Sector Solutions, and Industry Clouds

What You’ll Bring

• 5+ years hands‑on Salesforce functional consulting experience with 3+ years in functional lead roles, with the ability to lead requirements, solution design, configuration, testing, and client-facing delivery activities
• Strong experience in business process design, requirements elicitation, user story development, acceptance criteria, functional documentation, and Salesforce configuration-led delivery
• Proven ability to lead discovery workshops, design sessions, stakeholder demonstrations, UAT cycles, training support, and adoption activities for complex Salesforce programs
• Strong understanding of Salesforce data models, security models, automation capabilities, reporting, dashboards, and the functional impacts of integrations and data migration
• Experience with Agile/Scrum delivery and full SDLC—user stories, sprint planning, backlog refinement, retrospectives, testing, release readiness, and post-go-live support
• One or more Salesforce certifications: Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Experience Cloud Consultant, Business Analyst, Public Sector Solutions Accredited Professional, or relevant Industry Cloud certifications
• Familiarity with modern delivery practices: Jira, Confluence, process mapping, solution design documentation, configuration workbooks, traceability matrices, test scripts, and knowledge transfer materials
• Ability to lead functional delivery teams of 5-10 consultants on complex Salesforce implementations, guiding end-to-end functional design from discovery and process design through configuration, testing, adoption, and release readiness
• Work with solution architects, technical leads, developers, experience designers, testers, and change teams to align functional design with Salesforce leading practices and client outcomes
• Coach functional consultants on requirements elicitation, Salesforce configuration patterns, backlog management, UAT support, stakeholder engagement, and quality documentation
• Experience with the following is an asset: Agentforce, Prompt Builder, Data Cloud, Industries CPQ, Salesforce Flows, CRM Analytics, Human‑centred design, Change enablement, Training development, Process improvement

This newly created role reflects our commitment to growth and delivering distinctive value for our clients and stakeholders.

The salary range for this position is $112,400 - $162,400. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm‑wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Why you’ll love PwC

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.

The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).