Salesforce CRM Admin & Pardot Specialist

Air Canada

Dorval

On-site

CAD 75,000 - 110,000

Full time

5 days ago

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Job summary

Air Canada is seeking a skilled CRM Support Administrator to optimize Salesforce environments across Sales Cloud, Service Cloud, Experience Cloud, Pardot, and Tableau reporting. You will collaborate with architects, analysts, product owners, developers, and partners to deliver scalable CRM configurations that drive business decisions and customer engagement.

The role focuses on system administration, data quality, automation, and user enablement, supporting diverse teams in Sales, Marketing, and

Qualifications

Three years of experience in Salesforce administration or related CRM role.
Salesforce Administrator certification required or strongly preferred.
Hands-on experience with Sales Cloud, Salesforce platform configuration, and Salesforce Flow.

Responsibilities

Administer and support Salesforce applications, including Sales Cloud, Service Cloud, Experience Cloud, automation, and future CRM capabilities.
Manage users, roles, permission sets, objects, fields, page layouts, validation rules, security, SSO, and MFA; coordinate onboarding, access changes, offboarding, including external-user access.
Configure and maintain business processes and automation using Flow and other supported platform capabilities.
Develop and maintain reports and dashboards in Tableau and Salesforce for sales, marketing, customer engagement, adoption, and campaign performance.
Monitor platform performance, usage, and adoption, and recommend improvements.
Provide day-to-day user support and coordinate issue resolution with internal teams and external partners.