Salesforce Consultant, Service Cloud

NeuraFlash; Toronto; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

An innovative firm is seeking a talented Salesforce Consultant to join its Service Cloud practice. In this dynamic role, you'll leverage your expertise in Salesforce to architect and implement cutting-edge solutions that transform customer experiences. Collaborate with a passionate team of experts, develop AI-powered solutions, and enjoy a flexible work environment that values collaboration and personal growth. If you're ready to make a significant impact in the world of AI and Salesforce, this opportunity is perfect for you!

Benefits

Remote & In-Person Options

Flexible Work Arrangements

Team Events and Activities

Collaborative Environment

Qualifications

• 2+ years of hands-on project experience in Salesforce.
• Solid knowledge of Salesforce architecture and configurations.

Responsibilities

• Work with customers to define requirements and deliver solutions.
• Architect and implement Service Cloud solutions.

Skills

Salesforce Development

Customer Service Operations

Project Management

Team Collaboration

Education

Bachelor's in Computer Science

Salesforce Certifications

Tools

Salesforce Service Cloud

Salesforce Field Service Lightning

Process Builder

Visual Flows

Job description

Join to apply for the Salesforce Consultant, Service Cloud role at NeuraFlash.

Why NeuraFlash:

At NeuraFlash, we are redefining the future of business through AI and groundbreaking technologies like Agentforce. As a leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. We are proud to be pioneering in generative AI and AI agents, with Salesforce launching Agentforce and NeuraFlash being the sole partner for its private beta.

Be part of our journey to shape AI-powered transformation. Collaborate with passionate experts developing AI bots, streamlining operations, and leveraging generative AI technologies to create impactful outcomes.

We are seeking a talented Salesforce Consultant to join our Service Cloud practice. You will bring Salesforce project implementations to life by understanding customer needs, designing, developing, QA-ing, and launching solutions. This role offers significant impact and collaboration with our talented team, customers, and Salesforce and AI departments.

You will have the opportunity to:

1. Work with customers to define requirements, propose, and deliver solutions.
2. Architect and implement Service Cloud and Field Service Lightning solutions.
3. Configure Salesforce using point-and-click tools such as Process Builder and Visual Flows.
4. Leverage Salesforce Platform to create scalable solutions.
5. Partner with our AI team to develop innovative Salesforce solutions.
6. Acquire new technical skills, stay updated on Salesforce features, and mentor team members.

Required Qualifications:

• 2+ years of hands-on project experience.
• 1+ years of Salesforce experience in development or configuration.
• Understanding of Customer Service and Field Service operations, with experience solving complex use cases.
• Solid knowledge of Salesforce architecture.
• Experience building custom applications, Lightning, Field Service Mobile, Visual Flows, Process Builders, SLAs/Entitlements.
• Understanding of release management, application lifecycle, deployment best practices, and governance.
• Client-facing experience in pre-sales, project management, discovery, solution delivery, and enterprise architecture.

Preferred Skills:

• Salesforce Certifications (Service Cloud, Experience Cloud, Sales Cloud, Field Service).
• Bachelor’s in Computer Science, Engineering, or related field, or equivalent experience.
• Attention to detail.
• Strong teamwork and communication skills.
• Flexibility and adaptability.

What it's like to be part of NeuraFlash:

• Remote & In-Person options, with a focus on connection and unity.
• Travel up to 25% for certain roles.
• Flexible work arrangements to accommodate personal needs.
• Collaborative environment with open communication and team feedback.
• Fun and celebratory culture with team events and activities.

Location: Flexible within the US, Canada, India, or Colombia, with options for remote or office-based work.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Consulting, IT, Sales

Industries

• Software Development