Salesforce Business Process Analyst/Analyste des processus d'affaires

Nuvei; Montreal; Hybrid; CAD 4,270,000 - 5,416,000; Full time

Benefits offered by this job

Vacation bank 3 weeks/year

Winter holidays 5 days off

Flexible personal days

DPSP and RRSP with employer

Group insurance

Telemedicine & EAP

Training and certifications

Spiri-Flex reimbursements

Job summary

Spiria is seeking a Business Analyst to analyze clients' business needs, document requirements, and translate them into functional specs for implementation teams.

You will collaborate across disciplines, propose efficient approaches, and help design solutions while ensuring a strong focus on customer experience. The role supports a hybrid work model and requires fluency in French and English.

Qualifications

• Excellent spoken and written communication in French and English.
• Customer experience orientation.
• Bachelor's degree in Computer development, Computer Management, Business Informatics or related field.
• 5+ years in web, software, or video game development.
• 3+ years in business analyst or product owner role.
• Experience delivering software or digital solutions (web/mobile).
• Experience with project scoping and evaluation.
• Knowledge of SMB challenges.

Responsibilities

• Analyze, document and define the client's business context.
• Assist clients in determining project value.
• Perform user needs analysis for the implementation team.
• Convert business needs into functional requirements.
• Participate in solution design and specify business rules.
• Collaborate with stakeholders in advisory role.
• Propose templates or tools to boost efficiency.

Skills

Communication

Customer focus

Business analysis

Requirements gathering

AI tooling

Team collaboration

Education

Bachelor's degree in CS/IT/BI

Tools

AI tools

Project tools

Job description

We are looking for someone who will be responsible for analyzing the business needs of a variety of clients with different business issues. The person will work upstream of the technical teams and will assist clients in the definition of their projects. The Business Analyst will focus on needs and processes and will work with teams of experts to develop solutions. This person will also be asked to improve and develop tools or templates in collaboration with other teams to properly document the information received.

As a Business Analyst at Spiria, you will be expected to:

• Analyze, identify, document and define the client's business context;
• Assist clients in determining the value of their projects;
• Perform the user needs analysis and document them for the implementation team;
• Convert the clients' business needs and objectives into functional requirements;
• Participate in the design of solutions and specify the business rules;
• Collaborate and assume a frontline advisory role with project stakeholders (internal and external team);
• Propose working methods, templates or tools (inspired by the best practices) that will increase our efficiency.

Keys to your success:

• Excellent spoken and written communication (French and English) *;
• Be oriented towards customer experience;
• Have a Bachelor's degree in Computer development, Computer Management, Business Informatics or any related experience;
• Have a minimum of 5 years experience in the web, software and/or video game development industry;
• A minimum of 3 years experience in a business analyst or product owner role or any other related role;
• Experience in developing software or digital solutions (Web applications, mobile, website, etc) of quality;
• Experience with scoping and evaluating projects;
• Excellent knowledge of the issues and challenges of small and medium-sized businesses;
• Experience in delivering various types of projects (time and material, Fix Price…) in different business verticals (asset);
• Mastering the best practices in business analysis and related tools;
• Comfortable using modern AI tools to improve productivity, organize information, generate drafts, summarize discussions, and automate repetitive tasks;
• Curious about emerging AI capabilities and eager to continuously evolve your ways of working;
• Ability to work with interdisciplinary teams in a variety of contexts;
• MBA (asset).
• Flexible work arrangements (remote, hybrid, or in-person), because what truly matters is not where you are, but what you do.
• Salary range: 93 855$ - 119 035$, based on a workweek.

What we offer:

• Vacation bank of 3 weeks per year.
• 5 additional fixed days off during the winter holidays.
• Flexible personal days to handle life's ups and downs.
• Deferred Profit-Sharing Plan (DPSP) and RRSP with employer contributions.
• Group insurance with broad coverage.
• Telemedicine and Employee Assistance Program via Dialogue.
• Paid training, certification and association expenses.
• Spiri-Flex reimbursements of $300 per year for health, ergonomics, and connectivity-related expenses.

Work Life Balancing work and personal life is essential. That's why our work mode is completely hybrid. Spiria offers you great flexibility in your choice of workplace. At home, at one of our offices or elsewhere, it's up to you. If you commit to working at least half of the time in a Spiria office, you will have your own exclusive workstation.