Salesforce Administrator, Distribution Product Management

RBC; Toronto; On-site; CAD 67,000 - 110,000; Full time

Job summary

RBC is seeking a Salesforce Administrator to support GAM Salesforce platforms across Institutional, Retail, and other GAM lines. You will drive health, maintenance, and enhancements of Salesforce, collaborating with cross-functional teams and stakeholders to deliver scalable solutions.

The role requires 3+ years of Salesforce Admin experience in Financial Services Cloud and a strong grasp of automation, data management, and security practices, with a focus on governance and release management.

Qualifications

• 3+ years of Salesforce Admin experience with FSC, Sales & Service Cloud.
• Undergraduate degree in information technology or computer science.
• Salesforce Advanced Admin, Platform App Builder, and FSC Accredited certifications.

Responsibilities

• Configure and customize Salesforce platforms to support GAM business lines and projects.
• Develop automated solutions within Salesforce to meet business objectives.
• Collaborate with product owners and stakeholders to optimize platform capabilities.
• Design and implement scalable data integrations and migrations.
• Governance, change management, and best practices for platform health.
• Communicate product knowledge and roadmap to internal teams and external partners.
• Evaluate options with software development, operations, and infrastructure teams for solutions.
• Participate in standups, sprints, and ensure timely delivery of tasks.

Skills

Salesforce Admin

Financial Services Cloud

Sales & Service Cloud

Apex & Lightning Web Components

Data Management

REST & SOAP API

DevOps / Gearset

Agile

Stakeholder Collaboration

Security & Access

Education

Undergraduate degree in IT/CS

Tools

Gearset

AppExchange

Jira

OmniStudio

Job description

What is the Opportunity?

As a member of the Global Distribution Product Management team, RBC Global Asset Management (RBC GAM), the Salesforce Administrator role will be integral for helping build a better Salesforce product that supports the Institutional, Retail and other GAM business lines and in various projects and systems work. The successful candidate will help support our GAM Salesforce platforms’ health, maintenance, best practices and enhancements.

For more information, please visit: https://www.rbcgam.com/en/

What will you do?

• Work with Salesforce as well as other applications and systems integrating with Salesforce, with an understanding of configuration and data migration through environments and testing.
• Develop customized solutions within the Salesforce platform to support critical business functions and meet business objectives, requirements and strategic goals
• Collaborate with internal/external teams, product owners and stakeholders to understand needs and optimization of existing capabilities on the platform.
• Utilize your Salesforce platform knowledge to build seamless automations, configurations, and improved user experience.
• Work closely with the team on governance, operational procedures, change management and best practices.
• Serve as the product ambassador internally and externally, sharing product knowledge
• Collaborate with the software development, operations and infrastructure teams in identifying options for potential solutions, evaluating the technical and business suitability of each option, participate in priority assessment, feasibility and impact of change or implementation.
• Effectively communicate and build rapport with team members, stakeholders and business partners using a variety of techniques and collaboration from initiation to close.
• Resolve conflicts/issues of medium complexity and elevate others as appropriate.
• Actively participate in standups, sprints and other meetings and ensure assigned tasks are completed on time to support project deliverables

What do you need to succeed?

Must Have

• Undergraduate degree, or post-secondary education preferably in information technology or computer science.
• 3+ years’ Salesforce Admin experience with expertise in Financial Services Cloud, Sales & Service Cloud.
• Proven ability to translate complex business requirements into scalable technical solutions and architectural designs.
• Minimum Salesforce Certifications - Salesforce Advanced Admin, Salesforce Platform App Builder, and FSC Accredited.
• Advanced proficiency in Salesforce capabilities, including:
• Data Integrity: Building complex advanced formulas, validation rules, and approval process.
• User Interface: Designing lightning pages, dynamic forms, and record types.
• Security: Managing roles, profiles, permission sets, and sharing settings.
• Automations: Expert-level knowledge of Salesforce Flows (record-triggered, screen, and scheduled flows) and high-level understanding of Apex and lightning web components.
• Data Management: Data loader, SOQL, SOSL, de-duplication.
• Expert level knowledge on Salesforce Connected apps, Oauth protocols, SAML SSO, and Shield encryption.
• Integration & Platform Knowledge
• Familiarity with AppExchange applications, particularly Salesforce Labs solutions
• Experience with REST and SOAP API integrations
• Experience owning the technical debt and overall health of a Salesforce org, including providing timely BAU support and bug fixes.
• Experience or willing to learn modern DevOPS and release management techniques utilizing Gearset.
• Proficiency working with technology and AI to improve processes and productivity
• In-depth knowledge of agile process and principles
• Outstanding communication, presentation, and leadership skills
• Keen attention to detail, ability to manage competing deadlines, ability to work independently and within a team, and excellent organizational skills
• Proficient in MS Office, including advanced Excel skills

Nice to Have

• Experience in financial services industry specifically Wealth management or Asset Management.
• Experience with Jira and applicable work management technology and tools
• Experience with OWN, CRM analytics and OmniStudio.
• Experience with other Salesforce integrations and technologies including Salesforce Marketing Cloud, Outlook Integration, Seismic, Calendar Integration, etc.
• Experience working with different Business groups to understand their current processes and recommend designs/architecture using the Salesforce platform to help improve efficiencies and have collaborated with other team members and developers to build a scalable solution using Salesforce.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business and geographies

Job Skills

Agile Methodology, Building Architecture, Business Needs, Business Requirements, Collaboration, Configuration Management (CM), Critical Thinking, Customer Service, Database Backup, Decision Making, Design, Detail-Oriented, Information Security, IT Service Management (ITSM), IT Standards, Product Management, Resource Management, Salesforce (Software), Technical Solutions, User Experience (UX)

Additional Job Details

Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-08-21

Application Deadline: 2026-09-04

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$67,000.00 - $110,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com