Salesforce Administrator

iA Financial Group (Industrial Alliance); Quebec; Hybrid; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible group insurance

Competitive pension plan

Stock purchase plan

Telemedicine

Performance bonus

Job summary

iA Financial Group (Industrial Alliance) is seeking a Salesforce Administrator to enhance their Salesforce Hub delivery teams. This role involves implementing and maintaining Salesforce configurations while ensuring optimal performance. The ideal candidate has at least 2 years of experience in Salesforce, advanced French, and intermediate English capabilities.

The position offers a hybrid work environment, competitive benefits such as flexible group insurance, a pension plan, and a focus on personal development. Opportunities for collaboration in a supportive setting are abundant.

Qualifications

• Minimum of 2 years of experience in Salesforce configuration for deployment or operational support projects.
• Advanced level of French and intermediate level of English required for daily tasks.

Responsibilities

• Implement, document, and maintain Salesforce configurations and administrative functions.
• Ensure optimal performance and proper functioning of Salesforce configurations.
• Collaborate with integrators, business analysts, solution architects, and the Product Manager.
• Participate in defining specifications and analyze business needs.

Skills

Salesforce configuration

Rigor

Strong communication skills

Analytical skills

Project management

Financial Services Cloud knowledge

Azure DevOps knowledge

Education

University degree in administration or related field

Tools

Salesforce

Data 360

Agentforce

Job description

Description

Build the future with us

Are you driven by technological innovation and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Salesforce Administrator, you will play a key role in supporting the Salesforce Hub delivery teams by helping define software solutions and contributing to various mandates aligned with the team’s and vice-presidency’s mission.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us

• Implement, document, and maintain configurations and administrative functions (user accounts, workflows, fields, data, custom settings, dashboards, and reports).
• Ensure optimal performance and proper functioning of Salesforce configurations.
• Collaborate with integrators, business analysts, solution architects, and the Product Manager.
• Participate in defining functional and technical specifications, analyze business needs, and ensure proper documentation.
• Configure and document specific solutions or interfaces, support user training, and stay up to date on new tools, features, and Salesforce platform updates.

What could accelerate your success in this role

• Is known for their rigor, strong prioritization skills, and ability to thrive in a fast‑paced environment.
• Stands out for their strong communication skills and ability to collaborate effectively with various operational teams.
• Demonstrates strong analytical skills and experience in operationalizing customer relationship solutions.
• Is recognized for their project management experience in both small‑ and large‑scale environments, as well as their knowledge of Salesforce Financial Services Cloud and Azure DevOps.
• Has a minimum of 2 years of experience in Salesforce configuration for deployment or operational support projects, along with a university degree in administration or a related field; Salesforce certifications and knowledge of Data 360 and Agentforce are considered strong assets.

Advanced level of French, both spoken and written. Intermediate level of English, as the role involves participating in meetings and presentations, as well as writing emails with English‑speaking partners and suppliers on a daily basis (approximately 20% of tasks).

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence;
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;
• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!