Salesforce Administrator

SOTI Inc; Mississauga; Hybrid; CAD 65,000 - 90,000; Full time

Job summary

SOTI Inc. is seeking a hands-on Salesforce Administrator in Mississauga, Ontario, to support customization of fields, layouts, reports, dashboards, and security. The role is hybrid, with opportunities to optimize processes and drive user adoption.

Ideal candidates have at least 2 years of Salesforce administration experience, knowledge of Sales Cloud and Service Cloud, and strong communication skills. Salesforce Admin certification is a plus.

Qualifications

• At least 2 years of hands-on Salesforce administration experience.
• Experience with Force.com tools, such as Data Loader and Visual Workflows.
• Excellent oral and written presentation and communication skills.
• Strong knowledge of Salesforce Sales Cloud and Salesforce Service Cloud.
• Salesforce Administrator certification would be an asset.

Responsibilities

• Support administration of Salesforce including fields, layouts, reports, dashboards, and security.
• Identify improvement opportunities to optimize system processes.
• Work with subject matter experts to design and implement Salesforce functions and processes.
• Respond to maintenance and user support requests, troubleshoot system issues and resolve them in a timely fashion to minimize the impact on users.
• Create and maintain training documentation and perform user training.
• Training for new Salesforce users including process requirements.
• Help promote best practices in Salesforce usage.
• Help implement and roll out add-ons and integrations.
• Make users aware of new features.
• Document salesforce processes and procedures.
• Configuration and implementation of custom objects.
• Handling user requests and issues daily, provide support, suggest workarounds to end users to carry out their business workflows.
• Stay updated on new Salesforce features and implement them across tool.

Skills

Salesforce administration

Sales Cloud

Service Cloud

Communication skills

Customer focus

Education

Salesforce Administrator certification

Tools

Data Loader

Visual Workflows

Force.com tools

Job description

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

Job Title: Salesforce Administrator

Location: Mississauga, Ontario (Hybrid)

Who We Are

At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software. To us, being visionary is more important than doing things the way they’ve always been done.

What’s in it for you?

The People - From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.

The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!

The Technology - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.

What You’ll Do

• Support administration of Salesforce including fields, layouts, reports, dashboards, and security.
• Identify improvement opportunities to optimize system processes.
• Work with subject matter experts to design and implement Salesforce functions and processes.
• Respond to maintenance and user support requests, troubleshoot system issues and resolve them in a timely fashion to minimize the impact on users.
• Create and maintain training documentation and perform user training.
• Training for new Salesforce users including process requirements.
• Help promote best practices in Salesforce usage.
• Help implement and roll out add-ons and integrations.
• Make users aware of new features.
• Document salesforce processes and procedures.
• Configuration and implementation of custom objects.
• Handling user requests and issues daily, provide support, suggest workarounds to end users to carry out their business workflows.
• Stay updated on new Salesforce features and implement them across tool.
• Any other duties as assigned.

Experience You’ll Bring

• At least 2 years of hands-on proven Salesforce administration experience.
• Experience with Force.com tools, such as Data loader and Visual Workflows.
• Excellent oral and written presentation and communication skills.
• Strong knowledge of Salesforce Sales Cloud and Salesforce Service Cloud
• A customer focused individual
• Salesforce Administrator certification would be an asset.

#LI-SN1 #LI-hybrid

Recruitment Policy

Use of Artificial Intelligence in Hiring SOTI uses AI tools to support parts of our recruitment process, such as reviewing resumes, screening qualifications, and creating interview questions. These tools assist our team only-final hiring decisions are made by people, not automation. For privacy-related questions, please contact [e-mail]. We are committed to providing accessible employment practices that are in compliance with the requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify People & Culture at [e-mail]. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.

About SOTI

SOTI is a proven innovator and industry leader for simplifying business mobility solutions by making them smarter, faster and more reliable. With SOTI’s innovative portfolio of solutions, organizations can trust SOTI to elevate and streamline their mobile operations, maximize their ROI and reduce device downtime. Globally, with over 17,000 customers, SOTI has proven itself to be the go-to mobile platform provider to manage, secure and support business-critical devices. With SOTI’s world-class support, enterprises can take mobility to endless possibilities. For more information, visit soti.net.