Sales Trainer
Teleperformance
Stand out for this role — generate a tailored resume and cover letter in about a minute.
Benefits offered by this job
Job summary
Teleperformance in Toronto is seeking a dynamic Trainer I to lead internal training on TP programs, with deep product knowledge and a sales mindset.
You will deliver structured sessions, support frontline teams, onboard new hires, and provide ongoing updates to leadership, balancing classroom and remote delivery.
Candidates should have at least 1 year of training experience in sales and excellent English communication, with a passion for developing others.
Qualifications
- BA/BS degree or equivalent practical experience.
- Min. 1 year of training experience in a sales driven environment (inbound or outbound)
- Extensive knowledge of product offerings
- Strong interest in delivering training in a classroom and remote setting
- Ability to speak and write English fluently and idiomatically
- Public speaking skills
- Desirable project management skills.
Responsibilities
- To align with the Training Manager and Ops managers plan to develop and deliver product training programs based on needs analysis and along with new product launches, features etc.
- To ensure sales and product training are clearly defined, documented and delivered for each role within the organization on a quarterly basis.
- To implement internal and external best practices into the product training that will lead to improved sales performance and profit.
- To be a sales trainer that provides training (80%) and support (20%) to all roles in the project on how to implement various aspects of TP in a way that will benefit the end client through increased profitability and customer satisfaction.
- To track and measure training results working with the Sales Analyst before presenting this back to the Operations Managers and Client.
- Complete at least 1 call shadow per week.
- Deliver 2 progressive trainings per week +1 Microlearning session.
- Onboarding of new hire classes.
- Present Training updates and insights on a weekly market WBR.
- To complete training needs analysis on a quarterly basis.
Skills
Education
Job description
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Utilize advanced support technologies and processes engineered to achieve outstanding results.
We cultivate lasting client relationships and make positive contributions to our local communities.
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.
Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins
We are seeking a dynamic individual, with outstanding product knowledge and a passion for training on TP. Candidates should possess strong business and sales acumen and outstanding product knowledge and be able to manage multiple projects simultaneously in a fast-paced environment. You will be responsible for managing and delivering internal training on TP programs.
To align with the Training Manager and Ops managers plan to develop and deliver product training programs based on needs analysis and along with new product launches, features etc.
To ensure sales and product training are clearly defined, documented and delivered for each role within the organization on a quarterly basis.
To implement internal and external best practices into the product training that will lead to improved sales performance and profit.
To be a sales trainer that provides training (80%) and support (20%) to all roles in the project on how to implement various aspects of TP in a way that will benefit the end client through increased profitability and customer satisfaction.
To track and measure training results working with the Sales Analyst before presenting this back to the Operations Managers and Client.
Complete at least 1 call shadow per week.
Deliver 2 progressive trainings per week +1 Microlearning session.
Onboarding of new hire classes.
Present Training updates and insights on a weekly market WBR.
To complete training needs analysis on a quarterly basis.
Preferred Qualifications
BA/BS degree or equivalent practical experience.
Min. 1 year of training experience in a sales driven environment (inbound or outbound)
Extensive knowledge of product offerings
Strong interest in delivering training in a classroom and remote setting
Ability to speak and write English fluently and idiomatically
Public speaking skills
Desirable experience working in a structured sales environment
Desirable an experienced trainer
Desirable project management skills.
Established career path supported by self assessments, virtual training, guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
Robust career path with a full development plan opportunity to grow in the organization.
Paid 4 weeks training, 2 weeks leave
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary with incentive programs
Positive and supportive environment.
Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.
- Fixed schedule Monday to Friday 9am to 6pm.
Candidates are advised to be within travel distance from our primary location Yonge & Eglinton.
Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
