Sales Technician

PWO Canada Inc.; Kitchener; On-site; CAD 55,000 - 75,000; Full time

Job summary

PWO Canada Inc. is seeking a Sales Assistant to manage quotation flow and customer inquiries. The role coordinates estimates from Tooling and Production, and liaises with subcontractors and suppliers to finalize quotes and follow up with customers.

You will work with Key Account Managers and the Sales Director to support all sales activity for customer accounts and participate in new project launches while maintaining existing contracts and providing exceptional customer service.

Qualifications

• Post-secondary degree in Business Management or Engineering required.
• ASQ certification is an asset.
• Strong knowledge of inspection methods and quality standards.

Responsibilities

• Assist in development of quotation documentation and tracking.
• Prepare quotations coordinating tooling and production quotes with RFQ processes.
• Negotiate price changes with customers.
• Suggest process improvements to the CI team.
• Maintain existing customer base and review accounts receivable monthly.
• Generate SAP entries for new job orders and forecast sales.

Skills

Inspection methods

Quality standards

Blueprint reading

Geometric dimensioning and tolerances

Microsoft Office

MRP system

SAP Automotive Industry Software

Communication

Delegation

Time management

Education

Post-secondary degree in Business Management or Engineering

ASQ certification

Tools

SAP Automotive Industry Software

MRP system

Measuring equipment

CAD/Blueprint reading

Job description

PWO Canada is a Tier 1 and Tier 2 supplier for auto manufacturers globally. We are one of five subsidiaries in the PWO AG Group, manufacturing lightweight metal components for the automotive industry.

PURPOSE OF POSITION

The Sales Assistant position is responsible for calculating, submitting and negotiating in the quotation process from receipt of quotes through to follow up with customers. The individual coordinates estimates from the Tooling and Production departments and Subcontractors. The position responds to customer inquiries, maintaining existing account sales contracts and assisting in the development of new accounts and production projects.

NATURE AND SCOPE OF POSITION

The Sales Assistant position accurately and effectively processes quotations from the receipt of quotes through to customer follow-ups. The position has no direct reports but may provide guidance to the Administration, Logistics, Shipping and Receiving, Production, Tooling, and Quality Departments and personnel.

The Sales Assistant will work closely together with the Key Account Managers and the Sales Director supporting all sales activity for customer accounts. The position may receive work assignments from Key Account Managers and the Sales Director.

Internally, the Sales Assistant provides information to, and gets information from, all levels within the organization. Externally, the position has regular contact with subcontractors, with potential and existing customers, in cases being responsible for a customer account.

QUALIFICATIONS

Education:A post-secondary degree in Business Management or Engineering with some additional education in Quality Management is required. ASQ certification is a definite asset.

Knowledge and Skills: The position must have an excellent understanding of inspection methods and procedures and quality standards. The incumbent must be able to use measuring equipment, micrometers, venires and height gauges. The incumbent must be able to read blueprints and schematics, and have an understanding of geometric dimensioning and tolerances. An ability to use Microsoft Office and MRP system is a must. Knowledge in SAP Automotive Industry Software is required. Management skills such as delegation, problem solving, organization, leadership, time management and interpersonal skills are required.

Communication Skills Organized, calm disposition and strong communication skills to interact with customers, co-workers and subordinates.

Nature and Length of Experience At least five years experience in a similar job and manufacturing environment is preferred.

RESPONSIBILITIES

• Assists in development of the documentation process including assigning quote numbers, updating quotation log sheets, quote follow-ups, sales forecast logs and quotation checklists, etc.
• Prepares quotations for customer coordinating tooling and production quotes, including RFQ to tool estimator, purchasing and logistics (sending tenders for raw material and subcontracting), applies RFQ checklist and reports disclaimers or substitutions, lists sources and pricing details, submits prepared quote to Sales Manager(s) for approval, submits quote to customer, files quotes and follows up as required.
• Negotiates price increases/decreases with customers regularly.
• Makes recommendations to the Continuous Improvement Team with regards to process streamlining, mistake proofing, economic improvements, eliminating duplication, improving customer satisfaction and quality improvements.
• Maintains existing customer base, handle day to day communication with customers, visits with customers when necessary. Reviews and maintains customer accounts receivable monthly. Reviews and maintains customer contracts regularly.
• Reports regularly on customer satisfaction and all new work orders to the Sales Manager(s).
• Follows and performs to the processes and instructions as outlined in the Process House applicable to the department.
• Prepares sales forecasts per part number in the SAP system for assigned customers and makes all required entries into the SAP system relevant to new job orders.
• Handles special projects as assigned by the Sales Manager(s) or President. Researches for all relevant information required for customer and industry developments and new technologies.
• Assists with new project launches.
• Collection of past due accounts, account transfers of production for non-profitable activities.
• Performs work in a conscientious, accurate, business-like and courteous manner.
• Proper use of electronic data collection equipment.
• Performs all duties within the 5S standards.
• Compliance to all company HR policies and procedures.
• Responsible for working safely, complying with safety policies and procedures, and wearing personal protective equipment (PPE) required in the designated areas as per company policy.
• Responsible for working safely and keeping a safe work area for themselves and fellow employees. Reporting any unsafe working conditions, practices, and work-related injuries immediately to his/her Manager.
• Any other job-related duties characteristic to the position, as may be assigned from time to time by the Manager, President and management team.

PWO Canada INC. values diversity in our workforce, as well as in our customers, suppliers, and others. We provide equal employment opportunities for all applicants and employees and do not discriminate on the basis of race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, a record of offenses, marital status, family status, disability or any other characteristic protected by local law.

PWO Canada INC. welcomes and encourages applications from everyone. Accommodations may available upon request for candidates taking part in all aspects of the selection process. If you would like to request a specific accommodation because of a disability or a medical need, please advise the Recruiter or Human Resources Associate when you are selected to participate in the recruitment process.