Sales Team Lead, Retail Team

Clutch; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

Clutch, Canada's largest online used car retailer, is seeking a Sales Team Lead for their Pre-Sale Retail Team in Mississauga. This role involves managing a team of advisors, enhancing customer interactions, and driving performance aligned with company goals. Candidates should have leadership experience, strong organizational skills, and a passion for improving the car-buying experience.

Benefits

Competitive pay plus incentives

Health & dental benefits

Autonomy & ownership of your work

Impact at a fast-moving startup

Qualifications

• 1-2 years of leadership experience in sales or customer service.
• Ability to thrive in a fast-paced environment.
• Strong organizational skills and attention to detail.

Responsibilities

• Manage high-impact customer interactions and lead a team of 5-6 advisors.
• Set team goals and monitor key metrics for improvement.
• Act as a cultural ambassador for Clutch’s mission.

Skills

Leadership

Organizational Skills

Customer Service

Job description

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About Clutch

We’re on a mission to reinvent the way people buy, sell, and own cars. Clutch is Canada’s largest online used car retailer, offering a seamless, hassle-free experience. Customers can browse hundreds of cars from home, get the right one delivered, and enjoy peace of mind with our 10-Day Money-Back Guarantee.

Founded in 2017 and headquartered in Toronto, Clutch services Ontario, New Brunswick, Nova Scotia, and Prince Edward Island. Recognized on Deloitte’s Technology Fast 50 and Fast 500 lists, we’re backed by investors like D1 Capital, Canaan, and others. Visit clutch.ca for more info.

About The Role

Clutch seeks a Sales Team Lead for our Pre-Sale Retail Team to manage and scale our advisors. You will work directly with customers and your team to deliver an exceptional experience, lead by example, coach team members, and ensure performance aligns with company goals.

What You’ll Do

1. Manage high-impact customer interactions, modeling best practices.
2. Lead, mentor, and develop a team of 5-6 Pre-Sale advisors, setting expectations and providing feedback.
3. Partner with leadership to set team goals and strategies.
4. Monitor key metrics and identify opportunities for improvement.
5. Collaborate with other teams to create seamless workflows.
6. Act as a cultural ambassador, championing Clutch’s mission and values.

All About You

1. 1-2 years of leadership experience, preferably in sales or customer service.
2. Ability to thrive in a fast-paced environment and juggle priorities.
3. Strong organizational skills and attention to detail.
4. Passionate about improving the car-buying experience.
5. Ownership-oriented and results-driven.
6. Must work on-site at our Mississauga facility.
7. Available to work weekends and evenings.

Why You'll Love It Here

• Impact at a fast-moving startup.
• Autonomy & ownership of your work.
• Competitive pay plus incentives.
• Health & dental benefits.

Clutch is committed to inclusion. For accommodations, contact [e-mail].