Sales Support/Technical Assistant

TSL Aerospace Technologies Ltd/TSL Response Technologies Ltd; Hamilton; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in aerospace technologies is seeking an Administrative Support professional. The role involves providing customer support, performing clerical duties, and maintaining office operations. Ideal candidates will demonstrate strong communication skills and a detail-oriented approach. A high school diploma is required, with preference for college or university education. Proficiency in software like Excel and Word is essential, and knowledge of ERP systems is a plus.

Qualifications

• High school diploma required; college/university preferred.
• Proficiency in Excel and Word, knowledge of ERP software is an asset.

Responsibilities

• Provide customer support via email and phone for order updates.
• Perform clerical duties including photocopying, scanning, and filing.
• Enter orders and expedite P.O.s with vendors.

Skills

Communication

Problem Solving

Attention to Detail

Multitasking

Flexibility

Education

High school diploma

College education

University education

Tools

Excel

Word

ERP software

Job description

Perform a wide range of administrative and office support activities for supervisors to facilitate the efficient operation of the organization. Must have a strong production background.

Responsibilities

1. Provide customer support via email and phone communications for order updates.
2. Perform general clerical duties including photocopying, scanning, and filing.
3. Handle requests for information and data.
4. Enter orders, including both sales orders and purchase requisitions.
5. Expedite P.O.s with vendors.
6. Act on behalf of managers as required, including interaction with suppliers, manufacturers, and customers, with a working knowledge of existing accounts.
7. Maintain attention to detail and accuracy.
8. Prioritize, plan, organize, and multitask effectively.
9. Assess and solve problems efficiently.
10. Demonstrate strong written and verbal communication skills.
11. Show flexibility, initiative, and reliability.
12. Ability to work in a fast-paced environment.

Education and Experience

1. High school diploma generally required; College and/or University education preferred.
2. Proficiency in relevant software such as Excel and Word; knowledge of ERP software is an asset.
3. Knowledge of standard office equipment operation.
4. Understanding of clerical and administrative procedures, including filing and record keeping, and keyboard skills.
5. Knowledge of principles and practices of office management and customer service.

Contact: Sheri Armstrong [e-mail]