Sales Support Specialist

Hitachi ABB Power Grids; Calgary; On-site; CAD 50,000 - 70,000; Full time

Job summary

Hitachi ABB Power Grids seeks a Sales Support Representative in Calgary to enhance customer relations and support the sales team. The role involves coordinating customer tenders, managing opportunities, and providing market feedback. Ideal candidates will have a technical background and experience in customer service, with strong organizational and communication skills.

Benefits

Comprehensive group insurance (medical, dental, life, disability)

Access to telemedicine

Attractive pension plan with employer contributions

24/7 employee and family assistance program

Qualifications

• 2–5 years of customer service experience.
• Sales experience is an asset.
• Ability to work independently and meet tight deadlines.

Responsibilities

• Serve as the primary interface between customers and internal sales teams.
• Coordinate RFQs and bids with Business Lines for timely submissions.
• Manage customer satisfaction proactively and resolve issues.

Skills

Customer-focused

Strong communication skills

Organizational skills

Multitasking

Relationship-building abilities

Education

Technical degree in electrical engineering or equivalent

Tools

Salesforce (SFDC)

Job description

Hitachi Energy is a pioneering technology leader committed to increasing access to affordable, reliable, sustainable, and modern energy for all. We keep your lights on, factories running, hospitals and schools open. Our solutions impact more than three-quarters of the world's population. With over 100 years of engineering heritage and a diverse workforce of more than 40,000 employees across 90+ countries, we balance social, environmental, and economic values for a sustainable society.

Reporting to the Vice President of Sales Operations, the Sales Support Representative will support the Western Canada account management team by coordinating customer tenders, managing opportunities in our SRM tool, reviewing customer terms & conditions with legal and insurers, and interacting with customers and factories to resolve order issues.

How you’ll make an impact

• Serve as the primary interface between customers and internal sales teams.
• Support the promotion and sale of products and services to meet regional sales objectives.
• Coordinate RFQs and bids with Business Lines for timely and accurate submissions.
• Respond to customer inquiries via phone and email, including requests for information, quotations, and order updates.
• Identify high-potential leads and escalate to Sales Directors.
• Build and maintain strong relationships with customers and internal stakeholders.
• Contribute to developing tools and processes to enhance operational efficiency.
• Provide market feedback on pricing and competitor activity.
• Manage customer satisfaction proactively and resolve issues.
• Participate in industrial sales meetings and initiatives.
• Uphold Hitachi Energy’s core values of safety and integrity, taking responsibility and caring for colleagues and the business.

Your background:

• 2–5 years of customer service experience.
• Project management skills with the ability to handle multiple priorities.
• Technical degree in electrical engineering or equivalent (preferred).
• Sales experience is an asset.
• Strong communication skills in English; French is an asset.
• Ability to work independently and meet tight deadlines.
• Excellent organizational and multitasking skills.
• Customer-focused with strong relationship-building abilities.
• Experience with Salesforce (SFDC) is an asset.

More about us

• Comprehensive group insurance (medical, dental, life, disability) and access to telemedicine.
• Attractive pension plan with employer contributions.
• 24/7 employee and family assistance program.

Hitachi Energy is a global leader advancing a sustainable energy future. We serve utility, industry, and infrastructure sectors with innovative solutions and services. We pioneer technologies and enable digital transformation to accelerate the energy transition towards a carbon-neutral future.

With around 45,000 employees worldwide, we value diversity and collaboration, believing they drive great innovation. We invite you to apply and join a global team dedicated to making a difference.