Sales Support Representative- Eastern Canada

ResMed Inc; Eastern Canada; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

ResMed Inc. in Canada is seeking a Sales Support Representative to empower sales across eastern Canada from a remote location. The role focuses on supporting B2B customers, coordinating service delivery, and driving product adoption through webinars and demonstrations.

You will be bilingual in French and English, bring 1+ years in B2B sales support, and build strong client relationships while using CRM tools to document activities and track outcomes.

Qualifications

• 1+ years in B2B sales support; medical device industry experience preferred
• BA/BS in business discipline preferred
• Fluent in French and English (required)

Responsibilities

• Plan and coordinate enterprise-level support and service activities for designated clients.
• Develop and maintain client relationships and understand client business and product installations.
• Coordinate resolution of service incidents and escalation of technical issues.
• Document activities in the CRM system and track outcomes.
• Collaborate with Sales Management to evaluate business conditions and sales trends.

Skills

Bilingual FR/EN

B2B sales support

Strong communication

Customer relationships

Team player

Leadership qualities

Problem solving

Education

BA/BS in business

Tools

CRM software

Job description

Sales Support Representative (Remote Anywhere in Eastern Canada)

Let’s talk about the team The primary role of Sales Professionals function is to sell ResMed's products to customers and/or professional organizations through various distribution channels.

Key deliverables include planning, positioning and strategic marketing of ResMed’s full range products and services in the allocated region. Attaining sales objectives for new and existing accounts within the assigned distribution or retail sales channel.

Let’s talk about the role: Plan and oversee enterprise-level support and service activities for company products and services for a designated client or group of clients Ensure quality service and operational performance within the parameters of program and delivery standards. Develop client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs. Act as single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Develop, maintain, and grow customer relationships within assigned accounts and account managers. Develop and enhance these relationships through routine virtual customer visits, product demonstrations, educational programs, product in-services, and problem resolution. Document activities within the Customer Relationship Management (CRM) system. Work closely with the Sales Management team in evaluating business conditions and sales trends. Develop and implement a proactive plan that involves service and support with Sales Management.

Let’s talk about you Fluent in French and English 1+ years relevant experience in B2B sales support; medical device industry experience and knowledge preferred BA/BS in business discipline or equivalent experience preferred not required Team player with strong work ethic and a can-do attitude Excellence in all forms of communication with command of product and media presentations, especially via webinars, video conferencing, etc., using a variety of technologies Motivated, execution and results focus with accountability for continuous improvement Demonstrated ability to provide excellent service internally and externally Self-starter with proven leadership qualities Demonstrated ability to develop and build strong customer relationships

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.

Resmed (NYSE:RMD, ASX: RMD) creates life-changing health technologies that people love. We’re relentlessly committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives. Our AI-powered digital health solutions, cloud-connected devices and intelligent software make home healthcare more personalized, accessible and effective. Ultimately, Resmed envisions a world where every person can achieve their full potential through better sleep and breathing, with care delivered in their own home. Learn more about how we’re redefining sleep health at Resmed.com and follow @Resmed.