Sales Support Representative

UPS; Burlington; Remote; CAD 30,000 - 60,000; Full time

Job summary

UPS is seeking a Sales Support Representative in Burlington, Ontario. This entry-level position involves conducting sales calls, addressing customer inquiries, and maintaining knowledge of UPS services to propose effective solutions. The ideal candidate should have a Bachelor's Degree and familiarity with Microsoft Office. The role provides career development opportunities leading to Inside Sales Representative positions.

Qualifications

• Experience using Microsoft Office products or equivalent software.
• Bachelor's Degree or International equivalent preferred.
• UPS and/or business-to-business or business-to-consumer sales experience preferred.

Responsibilities

• Responds to and resolves customer inquiries.
• Maintains knowledge of UPS products and services to develop sales solutions.
• Makes outbound cold calls to meet monthly sales targets.

Skills

Microsoft Office products

Education

Bachelor's Degree

Job description

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Primary Job Posting Location:

Burlington, Ontario Canada

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

This position is an entry-level sales position responsible for retaining and growing UPS’s Small Package business. The employee performs primary responsibilities including sales calls to address customer needs, selling additional products and services, and following up on leads.

This position builds relationships with key decision makers and serves as a customer advocate. The employee researches the competitive environment and uses product knowledge to generate solutions that meet customer’s needs and business objectives. This position performs pre-call duties including use of automated sales tools to perform research into customers’ businesses and account information to develop appropriate selling and pricing strategies. The employee makes outbound cold calls to meet monthly sales targets. This position creates contacts (e.g., cold calls, etc.), monitors contractual compliance, and answers customer questions.

Selected candidate must be flexible to work in the time zone based on the territory assigned. It also requires successful completion of the UPS Sales Academy, which is a comprehensive training program that will be delivered via a virtual format. This position will be primarily remote; the successful candidate may be required to work from a UPS building if requested, as needed.

As positions become available, the intended career path is transition into an Inside Sales Representative, followed by an Account Executive role.

Responsibilities

• Responds to and resolves customer inquiries, complaints, and issues.
• Coordinates opportunities and strategies with other team members.
• Maintains knowledge of UPS products and services to develop appropriate sales solutions.
• Reviews customer shipping practices to ensure contractual compliance.
• Determines customer discounts and writes new contracts.
• Educates customers on UPS’s service channels to expedite problem resolution.
• Provides compelling value proposals to potential and existing customers.
  
  

Qualifications

• Experience using Microsoft Office products or equivalent software
• Bachelor's Degree or International equivalent - Preferred
• UPS and/or business-to-business or business-to-consumer sales experience - Preferred
  
  

Salary: $20.40/HR

UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Truck Transportation

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