Sales Support Lead

Acosta; Coquitlam; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in the sales support sector is seeking a Lead, Sales Support to manage vendor orders and ensure accuracy. The ideal candidate will possess strong communication and organizational skills, with a background in business process solutions and customer service. Responsibilities include auditing orders, leading vendor programs, and maintaining client relationships. This role requires effective multitasking and problem-solving abilities, along with proficiency in MS Office.

Qualifications

• 3-5 years in business process solutions or customer service.
• At least 2 years of management/leadership experience.

Responsibilities

• Manage high-volume vendor orders and verify accuracy.
• Audit forms for completeness to prevent financial impacts.
• Lead vendor demos and manage scheduling.

Skills

Communication

Organizational

Interpersonal

Education

High School Diploma/GED

Bachelor’s Degree

Tools

MS Office

Job description

DESCRIPTION

The Lead, Sales Support is a crucial role responsible for managing high-volume vendor orders, verifying accuracy, ensuring vendor commitments regarding pricing and accuracy, and preventing financial deductions. The ideal candidate must possess strong communication, interpersonal, and organizational skills to effectively interact with vendors, customers, and managers.

RESPONSABILITÉS

1. Review customer orders, including all related forms such as transportation requests, packaging, legal documents for interstate/international transport, and financial forms related to purchases and sales.

2. Audit all forms for completeness and accuracy to prevent negative financial impacts or deductions.

3. Lead the ADW programs and maximize sales by understanding Costco’s objectives and building relationships.

Confirm order commitments with vendors:

• Obtain confirmation via email, verbal, or fax, requesting PO number, quantity, and delivery date.

• Receive vendor confirmation with pricing, ensuring all details match and resolving discrepancies immediately.

• Review orders with Business Managers to minimize deductions.

Large Vendor Commitments:

• Manage scheduling and execution of vendor demos.

• Ensure all materials for demos are available and on-site.

• Handle member complaints and inquiries.

• Maintain comprehensive knowledge of customer operations and key competitors.

• Manage client samples receipt and handling.

Organizational duties include:

• Accurate setup of vendor and item information in ADW systems, including orders from BBS/Roadshows.

• Maintain updated files for specifications, pricing, and common forms.

• Manage all SLH files by vendor.

Other duties as assigned.

LES QUALIFICATIONS

Education:

• High School Diploma/GED

• Bachelor’s Degree (preferred in Business, Customer Service, or related field)

Work Experience:

• 3-5 years in business process solutions, customer service, or office administration in manufacturing, costing, pricing, distribution, or related fields.

• At least 2 years of management/leadership experience.

• Experience in training and team development.

• Food broker experience preferred.

Knowledge, Skills, and Abilities:

• Strong interpersonal, organizational, and administrative skills.

• Effective communication with vendors, customers, and team members.

• Proficiency in MS Office (Word, Excel, Outlook).

• Ability to multitask, solve problems, and pay attention to detail.

• Ability to handle confidential information securely.

• Typing speed of at least 60 wpm.

• Valid driver’s license and ability to drive for extended periods.

Physical requirements include:

• Vision, hearing, lifting (up to 20 lbs.), carrying (up to 20 lbs.), and ability to travel.

Additional information about the company and job details are included in the original description.