Sales Support Lead

Acosta Sales & Marketing; Coquitlam; On-site; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Lead, Sales Support to oversee vendor orders and ensure accuracy in a high-volume environment. This role requires strong communication and organizational skills to effectively interact with vendors and customers. The ideal candidate will have a background in business process solutions and experience in management or leadership. Join a dynamic team where your contributions will help drive success and enhance customer satisfaction. If you thrive in a fast-paced setting and are passionate about delivering exceptional service, this opportunity is perfect for you.

Qualifications

• 3-5 years in business process solutions or customer service.
• At least 2 years of management or leadership experience.

Responsibilities

• Manage high-volume vendor orders and verify accuracy.
• Lead programs to maximize sales and build vendor relationships.

Skills

Communication Skills

Interpersonal Skills

Organizational Skills

Problem-Solving

Attention to Detail

Education

High School Diploma/GED

Bachelor’s Degree in Business or related fields

Tools

MS Office (Word, Excel, Outlook)

Job description

DESCRIPTION

The Lead, Sales Support is a key role responsible for managing high-volume vendor orders, verifying accuracy, ensuring vendor commitments regarding pricing and accuracy, and preventing financial deductions. The ideal candidate will possess strong communication, interpersonal, and organizational skills to interact effectively with vendors, customers, and managers.

RESPONSABILITÉS

1. Review customer orders, including all related forms for transportation, packaging, legal, and financial documentation for interstate/international transactions.

2. Audit all forms for completeness and accuracy to prevent financial impact or deductions.

3. Lead ADW programs and maximize sales by understanding Costco objectives and building relationships.

Confirm orders with vendors:

• Obtain confirmation via email, phone, or fax, requesting PO number, quantity, and delivery date.

• Verify vendor confirmation matches order details, resolving discrepancies immediately.

• Review orders with Business Managers to minimize deductions.

Manage larger vendor commitments:

• Ensure scheduling and execution of vendor demos.

• Track and ensure all materials are available and on-site for demos.

• Handle member complaints and queries effectively.

• Maintain comprehensive knowledge of customer operations and competitors.

• Handle receipt and management of client samples.

Organizational duties include:

• Accurate vendor and item setup in ADW systems, including order management from BBS/Roadshows.

• Maintain updated files for specifications, pricing, and forms in central locations.

• Manage all SLH files by vendor.

Other duties as assigned.

LES QUALIFICATIONS

Education:

• High School Diploma/GED

• Bachelor’s Degree, preferred in Business, Customer Service, or related fields.

Work Experience:

• 3-5 years in business process solutions, customer service, or office administration, preferably in manufacturing, distribution, or related fields.

• At least 2 years of management or leadership experience.

• Experience in training and team development.

• Food broker experience is preferred.

Knowledge, Skills, and Abilities:

• Strong interpersonal, organizational, and administrative skills.

• Effective communication with vendors, customers, and team members.

• Proficiency in MS Office (Word, Excel, Outlook).

• Ability to multi-task, solve problems, and pay attention to detail.

• Ability to handle confidential information securely.

• Typing speed of at least 60 wpm.

• Valid driver’s license and ability to drive for extended periods.

Physical requirements include:

• Vision, hearing, lifting (up to 20 lbs.), carrying (up to 20 lbs.), and listening.

Additional Information: A French version of this job description is available at https://french.acosta.jobs/.